Customer Success - Team Lead

Job Description

We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. This Customer Care - Team Lead position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem-solving. Additionally, you will be responsible for assisting the Business Partners with process development, KPI analysis, and implementation of staffing, training, including reward/recognition programs.

Key Responsibilities

• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments

About you

• Proven work experience as a team leader or supervisor
• In-depth knowledge of performance metrics
• Good PC skills, especially in using Spreadsheets
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• Degree in Management or training in team leading is a plus

Our offer

• Competitive salary + referral bonuses with opportunities for promotion and salary
• Fun working environment in a beautiful and modern office.
• Laptop ownership upon 2nd year anniversary
• A yearly, company sponsored, all-expense paid vacation. Recently we've gone to Palawan and Panglao Bohol.(Manila team builders: http://manila.buildzoom.com/ ).
• Free office snacks and meals.
• Fast-track regularization - as early as 3 months!
• HMO for employee + 2 dependents for free!
• Life Insurance

Bonus Perks

• Birthday cake
• Welcome dinner upon onboarding
• Medicine Reimbursement

Due to the high volume of exceptional candidates we receive, we regrettably are not able to personally respond to everyone. If you don’t hear back from us at any point, please know that your application was thoroughly reviewed at each stage of the interview process, and was subsequently kept on file for future opportunities that may become available. Furthermore, feel free to check back frequently and reapply. Reach [email protected] with any questions! Apply for this job