Technical Program Manager

Job Description

At Fitbit, our mission is to help people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals.

We started our journey in 2007 as a team of two with one big idea. Today, that idea has become a movement. Fitbit is now a publicly traded company creating award-winning products and services that are available across the globe. We’re transforming the way the world sees health & fitness. In fact, the Fitbit Community has taken enough steps to walk from the Sun to Pluto.

Our culture combines the spirit of startup with the advantages of being public, offering a competitive benefits package and amazing perks. As part of our team, you’ll have the opportunity to grow your career, contribute your ideas to life-changing products and services, and above all have fun doing it.

In our newest Fitbit office in Bucharest, located in the heart of the city, we are planning to build on the foundation laid by the Vector Watch team. We are looking to keep growing and this role will be fundamental to the continued success of Fitbit as we build exciting new products and services.

Think you’ve found your fit? See what we’re looking for below and apply today.

About the role

Fitbit is searching for a Technical Program Manager to support our software product development teams.

Your role will be to drive delivery of mobile and back-end software features and services by launching and executing programs that follow Agile best practices. You will work with key stakeholders across the organization to help identify program requirements and priorities, and you will own and drive program status, risk management, mitigation plans, and incremental process improvements for our planning and execution framework.

Main Responsibilities

Program and community engagement

• Drive end-to-end program responsibilities working with stakeholders from product, engineering, customer service, and other areas
• Develop, maintain, and communicate program plans and processes
• Document program issue priorities and expected resolution service-level agreements (SLAs)
• Serve as an ambassador to other teams so they understand the value and business needs of your programs
• Represent and advocate for your programs in Fitbit’s planning processes and program status tracking forums
• Communicate relevant activity elsewhere in Fitbit back to your program teams

Tracking, prioritization, and reporting

• Track and prioritize requests from within and outside of the teams
• Identify program key performance indicators and other metrics, and drive program decisions to achieve metric targets
• Work with program and engineering management to allocate work according to resource constraints and to address program risks
• Provide feedback on program progress and SLA compliance to other technical program managers
• Manage program risks including resource contention, technical debt, dependencies, and program costs

Leverage tools and process for program efficiency

• Make smart use of the tools and technology available at Fitbit to reduce manual labor and avoid issues being lost or delayed
• Improve and automate processes over time

Required Skills and Qualifications

• 5+ years working in technical program management in software development
• Knowledge and experience with Agile techniques: e.g. release planning, automated testing, retrospectives
• Experience working in environments that develop new intellectual property and maintain live systems
• Ability to effectively work in both strategic and tactical situations
• Experience working with remote teams and/or team members
• Excellent written and verbal communications skills
• Skilled in executive engagement
• Ability to work with both technical and non-technical audiences
• Experience with using data to inform program decisions

Fitbit is proud to be an equal opportunity employer. We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, ancestry, national origin, citizenship, religion, age, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), sexual orientation, gender, gender identity, gender expression, marital status, medical condition, mental or physical disability, military or veteran status, genetic information or other statuses protected by law. We interpret these protected statuses broadly to include both the actual status and any perceptions and assumptions made regarding these statuses.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance Fitbit will consider for employment qualified applicants with arrest and conviction records.