Marketing Localization Manager

Job Description

The International Marketing team at Zendesk is an integral part of the marketing organization. We help businesses around the world learn about Zendesk in their language and understand the value of our multi-product offering. Our team of talented program managers achieves that goal by carefully planning and executing localization of various programs but they also work with regional teams to help create locally-appropriate content and campaigns and build experiences that simply resonate with the target audience. Our goal is to ensure that every international launch is successful as a result of close collaboration between the international marketing team and campaign, content, creative, product, field marketing, and regional sales counterparts among others. The ideal candidate for this role understands that localization does not simply mean translation, and will always find ways to improve quality. He/She will strive to deliver an experience that inspires prospects regardless of their location to want to learn more about Zendesk and try our products.

Responsibilities

• Drive programs supporting international marketing from scoping through delivery.
• Manage end-to-end localization of Zendesk content and programs from initial planning & budgeting to the delivery of localized assets and LQA.
• Develop and maintain key relationships with culturally and geographically diverse stakeholders
• Work closely with language vendor to ensure smooth execution of projects
• Maintain training material and conduct training sessions on tools and processes for new linguists, agencies, and internal reviewers.
• Monitor, measure and communicate project progress, potential risks, delays and performance to stakeholders.
• Conduct periodic competitive audits and research to elevates localization quality and the state of customer journey in different markets and come up with new ways to improve that experience.

Requirements

• BA/BS degree or equivalent practical experience
• Minimum of 6 years of experience as a project manager in a high growth environment managing large-scale projects, with at least 3 years focused on localization management.
• Previous experience with cloud-based CAT tools especially Smartling is a plus
• General technical understanding of common digital platforms, web development technologies, marketing automation tools, and various file types is a definite asset.
• Knowledge of a second language is not required but language enthusiast with the ability to understand the nuances of linguistic issues are encouraged to apply.

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com . Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. Apply for this job