Creative Copywriter

Job Description

Zendesk is looking for a copywriter who can write about business software without being boring. This is a creative role in which you will collaborate with the Product, Design, and Marketing Teams.

The day-to-day:

• Use words and ideas (and sometimes emojis) to shine a light on the charm and personality of the Zendesk Brand
• Help brainstorm and conceptualize all manner of projects
• Think about storytelling and how to craft engaging narratives for our live events
• Write copy for the marketing website, print collateral, online ads, video scripts, emails, etc.
• Write CTAs that get people to click on the right buttons
• Work with product marketers to refine messaging and extract benefits from lists of features
• Help other departments with written communications

The Bigger Picture:

• Writing is the nuts and bolts of this job. But there’s also more to it. You will be a strong communicator who can think conceptually and work with our team to bring creativity to a wide range of projects. We’re looking for someone who’s obsessed enough to scrutinize the details of banner ads, but who can also see the big picture and sew a red thread across media, marketing, and internal communications.
• You will be asked to think big... bring ideas to guide the narrative and make sure we’re telling a consistent story across brand touch points.
• You’ll work with designers, animators, and video producers to make sure it’s all fresh, and interesting, and on-brand.

Requirements:

• 3-5 years of creative agency experience (or equivalent)
• Experience working in-house would be good; B2B experience preferred
• Experience supporting teams with translation and trans-creation for regional markets
• Extraordinary written and verbal communication skills
• Expert understanding of writing mechanics and English Grammar (UK and US)
• Familiarity with standard methodologies, trends, and styles in all aspects of writing for the web
• A college degree – or a good story about why you don’t have one
Note: Only applications submitted with a portfolio or writing samples will be considered

Attributes we are looking for:

• Humour... We have a sense of humor and can laugh at ourselves.We look for people who can do the same.
• Honesty... We like to surround ourselves with people who will speak up when something looks off or is headed in the wrong direction. We also like to communicate our brand through honest, simple, charming language.
• Skills... We want someone who can truly understand our brand, embody it in their writing, and help to weave it into everything the company does.
• Beautiful Simplicity... A lot of B2B technology companies like to overcomplicate things. Not us. We always strive to be beautifully simple – in both our product and our marketing.

#LI-MG1 The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com . Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. Apply for this job