Job Description

Uber Expert, In-Person Support - Saugus/Boston

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

We’re looking to grow our support team at our Greenlight location in Saugus, Massachusetts at 168 Broadway . Uber Experts are the face of Uber to thousands of our driver-partners, and we’re looking for people with excellent communication and problem-solving skills who operate with a customer-first mentality. In this role, you’ll be expected to share the economic opportunity to new driver-partners, help onboard new driver-partners, provide exceptional support to our existing driver-partners, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up. Please note that the Uber Expert position is an hourly customer support role with a set wage.

What You’ll Do

• Work with the Driver Operations team to make our processes even better
• Deliver 5-star, in-person support to our partners
• Stay on top of Uber policies and procedures
• Report bugs with the application to our engineering team
• Help onboard new driver-partnersWalk drivers through onboarding and provide them with all of the tools they need to be successful

What You’ll Need

• Be a team player
• Ability to operate under pressure
• Comfort with learning and adapting to new technology
• Great motivator (self and others)

Bonus Points if

• You speak multiple languages (Spanish, Portuguese, Mandarin)
• You have worked in customer service
• You are personable, highly organized, and a patient teacher
• You have a passion for helping and empowering others

About the Team

The Greenlight team find ways to engage in the community, advocate for driver-partners, and find creative solutions for new problems the driver-partners are encountering in real time. Uber’s driver-partners are our most important customers, and we’re building an outstanding support experience for them at our Greenlight locations. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.