Job Description

Sr. Strategy & Planning Associate

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

The Senior Strategy & Planning Associate, within the US and Canada Community Operations Strategy & Planning team (US&C CommOps S&P), will report to the Strategy & Planning Manager and help to deliver high priority strategic projects across the Community Operations organization. You will help support decision making in the region through your analytics, strategic mindset, and data driven approach. For this role you should have strong analytical skills, excellent time-management and organizational habits, and the ability to clearly articulate and present information for stakeholders at all levels of the business. This role is open to San Francisco, Boston, DC, and New York City locations.

• Develop strategic insights that will support sustained growth in our business
• Participate in project definition and idea generation
• Synthesize research and prepare material to guide discussions among senior leader
• Assess competitive trends inside and outside the ride sharing space
• Work closely with other members of the Uber team to measure the impact and efficiency of new products and business processes
• Identify operational weaknesses and help improve or innovate new processes to keep our organization as efficient as possible as we scale to meeting growing demand

• Minimum 4 years of experience

US and Canada Community Operations (US&C CommOps) is part of the Global Community Operations organization which provides premier customer support to all Uber customers and partners (e.g., riders, drivers, eaters, restaurants). Managing customer service for our region involves global coordination of service resources in North America and beyond. Additionally, the US&C CommOps Strategy & Planning team shares our learnings and initiatives with EMEA, APAC, and LATAM regions to strengthen Uber’s customer service across the world.

The Strategy & Planning (S&P) team is a core part of the US & Canada Community Operations organization, providing critical business insights to drive the strategic vision of the organization. The team consists of four functions: Strategy, Strategic Project Implementation, Strategic Analytics, and Planning.

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At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.