Job Description

Uber Eats Head of Online Account Management, ANZ

About Uber

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

As the Account Manager in the Online Sales & Success team for Uber Eats, you will lead a team of 12 account executives to ensure we deliver an excellent experience to our SMB restaurant partners. This team is newly established, giving you the opportunity to make your mark and shape the development of the team. The Account Manager will lead a team that engages with our SMB restaurant partners on a daily basis to provide proactive insights to ensure their success on the platform. Excellent customer service is a key part of the role. This team is focused on scaled solutions and self serve, empowering restaurants to own their customer journey and experience with Uber Eats. In this way, the team will leverage scalable tools and processes, along with high-value human interactions, to deliver proactive personalised communications and insights at scale. The Account Manager will also collaborate with a number of program managers, who will help bring insights on the signals and campaigns that are relevant to different aspects of a restaurants lifecycle on the platform.

What You’ll Do

• Lead the account management team on a day to day basis
• Manage strategic projects within the account management team
• Work with program managers to deep dive into the scalable tools and processes needed in the team
• Manage data analytics projects in the team, with the support of program managers
• Coach and develop your team
• Bring new insights on the signals that matter most to our customers, along with the campaigns we should run to support them

What You’ll Need

• Proven team management experience, with the following manager capabilities: build trust, grow and adapt, operationalizes, develops and coaches, sets vision and connects.
• Organized, self-driven, and comfortable handling a large number of strategic projects. A proven ability with data driven problem solving and process management to support strategic thinking ability.
• Strong written and verbal communication skills. Excellent interpersonal skills and ability to establish trust with internal/external partners
• At least 6 years of customer or partner facing experience. Quota-carrying experience preferred, along with a track record of outperforming metrics-based business goals
• Commercial acumen. Understanding of how businesses and organizations work and how to navigate a partner’s business
• Excellent communication skills and the ability to manage diverse stakeholders across businesses and levels.

Bonus Points If

• Experience in leading an account management function and/or working cross-functionally.
• Knowledge of Salesforce, Bliss and Zendesk

About the Team

With Uber Eats, we’re building Uber’s newest and fastest growing business, spanning 180+ cities across all six continents in two years. Today, Uber Eats is available across many parts of APAC including Mumbai, Tokyo, Hong Kong, Auckland, Sydney and Melbourne -- and we’re just getting started.

The Sales & Success team at Uber Eats is responsible for the acquisition of restaurant partners, as well as the retention and development of restaurant partners to ensure their ongoing success on the Uber Eats platform.

See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.