Job Description

Sr Restaurant Operations Manager, Scaled Account Management Lead, Uber Eats - London

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

As the Sr Restaurant Operations Manager, Scaled Account Management Lead you will take ownership on performance of 10,000 + SMB restaurants across quality, engagement, retention and growth. You will be project managing the program and coordinating the actions of a wide number of cross functional stakeholders to drive effective implementation. You will build the framework and tools required for efficient execution of the program, and provide insightful reporting and analysis to evaluate the performance of the initiatives.

Delivering the calibre of scaled account management we expect isn’t easy - it takes leaders who can understand Uber’s operations, understand the goals of our restaurant partners, adapt to our constantly changing business, and help solve problems where no solution currently exists.

What You'll Do

• Strategy and Planning: In charge of the SMB account management strategy, OKR setting, and high level operating model for the program
• Own the execution of the program by developing a clear execution framework and being hands on
• Stakeholder Management to get cross functional stakeholders aligned to the strategy and execute robustly against the implementation roadmap
• Analyse the ROI of our initiatives , while identifying trends to uncover our next exciting opportunities
• Drive continuous improvement efforts to better serve our internal partners and external stakeholders
• Be an essential thought partner to UKI leadership in developing best-in-class restaurant scaled account management
• Experiment local tests of new practices and document learnings to help shape the future of our Scaled AM approach globally

• At least 5 years of experience of operations management / management consulting / business development / strategy work in a large business, or of growing a startup. Experience of managing scaled account management / support/customer success teams in a B2B environment is strongly preferred. MBA is a plus.
• Data-driven decision mentality and sound business judgment through extremely strong analytical thinking and modelling ability. Advanced excel skills necessary, SQL/Salesforce knowledge a plus
• Good business understanding and judgement. Comfortable in understanding a business through its financial information and thoughtful about overall strategic choices
• Empathetic in dealing with different people. Able to quickly build relationships with external partners, couriers and internal stakeholders with no problem
• High adaptability to change and ability to execute quickly. Able to pivot quickly from long-term thinking to immediate action tactical response
• Great project manager adept at creating clear prioritised roadmap, tracking, communication and reporting of key projects. Able to balance long term projects with urgent unplanned deliverables.
• Able to cope with pressure and an environment where not everything works yet. Much more interested in taking ownership of problems than in worrying about whose problem it is.

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At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.