Job Description

Global Claims Quality and Compliance Specialist

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

We’re disrupting the transportation space and growing rapidly in both the U.S. and internationally. This is an excellent opportunity a for driven insurance professional to gain valuable non-traditional insurance experience while working in one of Uber’s most critical and fastest growing divisions. The manager will be based out of either Uber's Regional LATAM operation in Mexico City or regional EMEA hub in Amsterdam reporting to the Global Quality Manager, which works to support the greater Global Insurance Claims team by ensuring process adherence for our internal claims teams and for our partner insurance carriers. The QC Specialist will working closely with the Process and Training teams to ensure an excellent end to end claims experience.

The Global Quality and Compliance Specialist will be responsible for reviewing internal and external claims for customer service, compliance standards, internal process adherence and overall claims handling. The role focus includes:

• Measures internal quality results globally through the review of claims submissions to our partner insurance carriers and inquiry response and providing feedback to the Associate/Advocate team to drive improvement.
• Ensures compliance with internal and external regulatory requirements by testing key controls and providing feedback.
• Identifies quality opportunities in partner insurance carrier files and works with carrier leadership to remediate files and drive improvement through targeted file audits.
• Drives continuous improvement in the claim team's work through the identifying training and process improvement opportunities and working with the Process and Training Leads to bridge the gaps.
• Collaborates well across various functions to gain consensus and fix problems at the root cause.

What You’ll Need

• 3 Minimum Years of Experience

About the Team

Deliver industry leading claims solutions and outcomes to help drive Uber’s profitable growth, and support riders and drivers with empathy and care if things go wrong.

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At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.