Job Description

Enterprise Account Manager - Uber Eats, Saudi Arabia

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Enterprise Account Manager

Uber is a venture-funded startup headquartered in San Francisco. We are a global mobility and logistics technology platform: our flagship service allows users to request quality, on-demand rides with a touch of their smartphone and we are rapidly developing new products. We are present in over 450+ cities worldwide, including over 50+ cities in EMEA with plans to rapidly expand in the region. We have already found strong product market fit with a world changing service, but we’re only just getting started.

Uber Eats is looking for an experienced account manager who can collaborate with the largest enterprise accounts on Uber EATS in the KSA. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about food.

We are moving a mile a minute to make sure that Uber users, partner restaurants, and partner drivers are able to experience the magic of Uber Eats. The Enterprise Account Manager is a critical role that will own some of the most valuable partnerships for Uber Eats in KSA - collaborating with them to help them grow their business sustainably whilst delivering the best experience to Uber Eats users, with the goal of making Uber Eats their most loved delivery platform.

WHAT YOU’LL DO:

• Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that’s making sure they received what they ordered or they’re receiving it when they expect it.

• Growth: Develop plans in conjunction with your partners to grow their business through adding locations, experimenting with new business models (eg. dark kitchens) or growing same-location sales (eg. effective marketing, menu optimisation).

• Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising those with the highest return on investment.

• Commercial Management: Lead commercial discussions with enterprise partners to build sustainable long-term partnerships.

• Build tools and processes: Use your analytical ability combined with operational rigour to build tools and processes to drive forward partnership KPIs.

• Partner with internal teams: Work closely with stakeholders in internal teams both in KSA and globally (eg. Product, Support, Courier Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.

WHAT YOU NEED TO KNOW / HAVE:

• Proven experience whether it be in management consulting, project management, investment banking, partner success in a large business, or of growing a startup (3+ years preferred)

• Data-driven decision making mentality and sound commercial judgment through analytical thinking to assess partner performance and financial viability. Advanced excel modelling skill necessary, SQL knowledge advantageous.

• Great project manager who can develop meticulously detailed KPI improvement plans in collaboration with enterprise partners and then deliver them to plan regardless of any surprises or ambiguity along the way

• Experience collaborating directly with C-level executives of major businesses

• Ability to build strong relationships with external partners as well as internal stakeholders
• Foodie who is passionate about food and bringing and retaining the most loved brands on the platform

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At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.