Job Description

Operations & Strategy Manager - Marketplace

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

The Operations Manager role is a unique opportunity to lead projects in a fast-paced startup environment. We are looking for an Operations Manager to develop strategies to acquire new drivers & riders, manage interactions with them throughout the customer lifecycle, help us attract, engage, and retain them and analyse the marketplace to develop initiatives to improve its efficiency.

This Operations role requires a combination of technical skills (data & statistical analysis, experiment design & execution, Excel and SQL), project management skills, and an unique ability to hustle in a challenged environment.

What You'll Do

• Be Resourceful and Take Initiative. Take ownership of Uber's growth in our cities and do everything you can to support and enhance the quality of our services
• Strategy. Get the insights, plan, prioritize and execute the projects to reach our growth goals
• Analytics. Analysis of the marketplace dynamics to find opportunities to improve its efficiency
• Develop & Optimize Processes. Take big picture ideas and break them into actionable steps with progressive timelines for completion
• Cost-Benefit Analysis. Evaluate the economic and strategic costs and benefits of driver & rider acquisition and engagement programs and work with management to execute those strategies
• Stakeholder Relationship. Manage and work with different stakeholders in order to set campaigns, budgets, and projects along the region

See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.