Job Description

Analytics & Insights Data Analyst

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

As a member of the Analytics & Insights team, the Data Analyst will focus on driving the analyses behind decisions related to our community's support experience and management of our various lines of business. For this role you should have excellent analytical skills, time-management and organizational habits, and a knack for designing easily understood / digestible reports & reporting systems.

What You’ll Do

• Build, maintain, and scale detailed reporting suites & models
• Own data analysis and visualization, and communicate the outcomes/insights to various stakeholders to aid strategic decisions for improvements in support experience for drivers and riders
• Coordinate with other members of the Community Operations Team to measure the impact and efficiency of new products and business processes
• Develop analytical frameworks to support decision making in the US and Canada
• Partner closely with specific Lines of Businesses to provide insights that drive decisions around process, policy and service model

What You’ll Need

• Minimum 2 years of data science, business intelligence, investment banking, consulting or related experience
• Minimum 1 year of R Shiny design and development experience in a professional environment
• SQL fluency
• Strong communication and organization skills

Bonus Points If

• High-growth analytics or operations experience
• Experience working in a support environment (contact management analytics, Zendesk API familiarity, etc.)
• Programming languages such as R and/or Python

About the Team

The U.S. & Canada Community Operations (CommOps) team ensures that we are providing high-quality support at scale. The Analytics & Insights team, a subset of CommOps, is tasked with supplying critical business insights to help identify opportunities and implement operational improvements across our entire organization. We pride ourselves on being the stewards quality analytics and insights that steer not just local initiatives but help to determine broader regional and global practices and policies.

See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.