Job Description

Customer Service Representative (COE Specialist I) - Manila

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Responds on escalated concerns of driver-partner and riders globally

• You will be at the forefront of rebuilding Uber to be a brand not only known for its amazing product, but for its awesome customer service. You will deliver only the best customer service for riders and partner-drivers globally across multiple support platforms: email, live chat, instant messaging and phone
• Be the charming, natural problem-solver the riders and partner-drivers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner-drivers to continue operating on the platform. You will also be the reason that riders and partner-drivers will rave about the brand and will advocate for us to get more people to be users of the app.
• Be goal-oriented not only for the company and our vision, but also for your career. As you grow within the organization, you proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we embrace new ideas and constant change.

What you'll need

• A bachelor's degree from any field is preferred but not a requirement
• Work experience in a high energy, productive environment
• Excellence in both written and spoken English
• Exceptional comprehension and writing skills
• High proficiency using computers (typing, quickly navigating between various tools) and software
• Excellent problem solving skills, ability to connect effectively what users are asking for with answers to their true issues
• Passion for creating support experiences that exceed users' expectations
• Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
• To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber
• A willingness to work on different shifts, totaling 40 hours per week, including weekend and weekly evening shifts

Bonus points if

• 1+ years total work experience in high-growth, productive constantly changing environment
• Work experience in customer-centric industries (ex. Hotels, airlines, banking) is preferred
• Extensive experience dealing with different markets (countries) and having good understanding of cultural differences is preferred

About the Team

• You will be part of the Manila COE Operations team serving various lines of businesses for Uber. Our teams attend to customer's concerns via chat, phone calls or in-app help

See our Candidate Privacy Statement

At Uber we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.