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Community Associate - Toronto

Lyft

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Job Details

Location: 42 Hayden St, Toronto, ON M4Y 1V8, Canada Posted: Mar 12, 2019

Job Description

At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft is looking for a motivated and organized Community Associate to join our Toronto team, full-time. In this role, you will be the face of Lyft, meeting with applicants and current drivers at our local facilities and preparing them for the exciting road ahead. You will be responsible for supporting onboarding activities, providing a world-class experience, and have the opportunity to drive our local operations activities in wide variety facets including, analyzing local market data, onboarding new drivers, creating driver communications, and much more. This position will report into the Community Specialist. If you enjoy working with people, are a self-starter, have a great sense of humor, and if the thought of helping Lyft continue to build this incredible ride-sharing movement in Toronto (and across Canada) sounds exciting, we would love to meet you!

Responsibilities:

  • Guide drivers through the onboarding process in person, at an event, phone, and email
  • Support applicants and drivers with your knowledge of both Toronto and the Lyft platform
  • Perform pre- and post- applicant outreach to get drivers approved and on the road
  • Work with current drivers to solve any issues that they may have
  • Uphold the Lyft standard of service while working with all drivers
  • Flexible schedule: this is a full-time role that may require some nights and weekends

Experience :

  • 1+ years with in-person customer service roles such as retail, technical support or hospitality
  • Bachelor’s degree or equivalent preferred
  • Knowledge of the for-hire vehicle industry
  • Familiarity with the greater Toronto area
  • Impeccable customer service and problem-solving skills
  • Excellent, verbal and written communication
  • Proficiency with common technology tools like Slack, Zendesk, Google Sheets, Google Docs etc preferred
  • Typically involves standing for most of the workday (although Lyft will make accommodations for qualified individuals with disabilities)
  • Bonus points if you love ride-sharing so much that you're not just a passenger but a driver too!
  • Bilingual proficiency a plus

Benefits:

  • Extended health and dental coverage options
  • In addition to provincial observed holidays, team members get 15 days paid time off, with an additional day for each year of service
  • 4 Floating Holidays each calendar year
  • Retirement Savings Plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter now if you wish to make such a request.

About Lyft

Ride by ride, we’re reimagining the world’s best transportation. We envision a world where cities feel small again. Where transportation and tech bring people together, instead of apart. We see the future as community-driven — and it starts with you.

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