Job Description

At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Lyft is looking for a General Manager to revolutionize transportation one of our largest and strategic markets. This leader will have some P&L management responsibility for the Ontario market and lead large teams executing against operational strategies. Market growth, strategic direction, difficult trade-offs... the buck stops with you. As the General Manager you will report to the VP, Canada and be based in our Toronto office.

Luckily, you’ll also have a phenomenal team behind you. You will work closely with many of Lyft’s cross-functional subject matter experts in product, engagement, online acquisition, brand, and more. The bar is already extremely high, but we raise it an extra notch to find someone who shares Lyft’s vision of improving people's lives with the world's best transportation. We are passionate about defining Lyft as the ground transportation partner of choice, ruthless about our results, and value our diversity, inclusion, and having fun.

Responsibilities:

• Management for the local Ontario market to leverage our local presence to win on Local Lyft Fleet P&L, Driver Centers, Airport Operations, and much more
• Achieve growth goals - rides, activations, revenue
• Strengthen and grow the driver community via events, promotions, communications, and training
• Build the passenger base through local marketing
• Support the public relations and public policy teams by representing Lyft
• Navigate the regulatory landscape - negotiate, problem solve, and operationalize to ensure Lyft can continue to grow
• Synthesize market feedback and recommendations for HQ
• Build and maintain reports, dashboards, and metrics to monitor performance
• Hire and lead a team of high performing talent

Experience :

• 7+ years of senior strategic operating experience in a fast-growth environment
• Experienced in leading, resourcing, and building large-scale teams in the field - experience managing hourly/non-exempt workers in operations or service teams preferred
• Experience inspiring a team that is aligned with extremely cross-functional stakeholders. Skillfully scaling an operations organization into an efficient and effective team; demonstrated experience hiring, mentoring and retaining a high-performing team
• Operational and data-driven mindset, obsessed with eliminating wastes and creating efficiencies
• Entrepreneurial spirit or previous experience in early startups. You think outside of the box and are resourceful and fiscally responsible
• Highly collaborative with the proven ability to manage large scale projects and influence cross-functionally
• Comfortable leading within matrixed organizations, pulling in thought leaders from both internal and external resources to foster knowledge and expertise for their teams
• Experience working in local Toronto government or with local/provincial regulators
• Experience working as part of a field team managing multiple locations
• Personal passion for community motivated to inspire others by a deep connection to Lyft’s mission and core values

Benefits:

• Extended health and dental coverage options
• In addition to provincial observed holidays, team members get 15 days paid time off, with an additional day for each year of service
• 4 Floating Holidays each calendar year
• Retirement Savings Plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter now if you wish to make such a request.