Enterprise Excellence CitiLean Process Engineer - AVP

Job Description

This role is part of Enterprise Excellence CitiLean Reengineering Team based out of Gurugram, India. The team runs key strategic program based on business priorities. This role will be responsible to support and drive Global EE Lean programs.

Some of the key offerings of the Team are Revenue Enhancement, Operating Model and Process Optimization, Data Analytics, Project Management Framework, Digitization / Automation, and Training / Certifications

The CitiLean and Smart Automation Process Engineer will be responsible for providing analytical support and leading project workstreams to improve risk and control, client experience, process efficiency and revenue expansion driving measurable results as a part of project delivery. The role requires the person to follow the CitiLean Smart Automation methodology and partner with senior leaders and cross-functional teams throughout the lifecycle of the project.

Reporting to the regional lead, he/she will be responsible for supporting projects across Citi franchises in North/Latin America covering all of the Citi businesses and functions.

The perfect fit for this role will be someone with a strong aptitude towards data and financial analytics, a strategic problem-solving mindset, and proven exposure to analytics and process re-engineering with experience in financial service and/or consulting.

Responsibilities:

• Responsible for supporting CitiLean and Smart Automation projects within or across businesses
• Responsible for leading data analysis and/or leading project workstreams from scoping to implementation leveraging continuous improvement/CitiLean tools and analysis to deliver on project outcomes
• Interface with business, key stakeholders, & leadership. Proactively communicates with senior leadership.
• Support project workshops, pilots, and other delivery activities to achieve project targets/goals
• Educate teams in CitiLean and Smart Automation tools, techniques, and principles.
• Work with cross-business teams to ensure communication is effective and achievements are communicated in a streamlined fashion.
• Conduct training for staff in CitiLean and Smart Automation tools, techniques and principles via workshops and formal training sessions.
• Influence re-engineering strategy and execution, including continually improving CitiLean and Smart Automation toolsets, etc.
• Accountable for achieving measurable and sustainable operational efficiency results, and consequently, financial benefits.
• Perform other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Key Cultural Fit:

• You are entrepreneurial, and thrive in environments with a blank canvas that will allow you to flex your intellectual muscle to contribute to building a strategy from the ground up
• You have a passion for new tech, and are always on the lookout for “what’s new”
• You are naturally gifted at thinking of ways to “do things better, faster, smarter”
• You work well in high-pressure situations, and consistently deliver under tight time constraints while delighting your stakeholders
• You can work across boundaries to fill the gaps, and drive accountability for yourself and others

Job Skills/Qualifications:

• Minimum of 4+ years total work experience (ideally with deep experience in financial services)
• Minimum 2+ years of data analytics experience, preferably in supporting projects in a re-engineering/consulting organization including use of project management and analytical tools
• Experience working with emerging technologies would be ideal
• Strong data analytics capabilities especially cost analysis and internal/external benchmarking
• Ability to work effectively with senior managers and with large teams across countries, functions and businesses
• Strong communication skills and the ability to structure logical analysis in presentations
• Excel and PowerPoint skills are key
• An understanding of Citi's businesses, the major strategic issues and the senior management landscape would be beneficial but is not required
• Highly motivated, organized, and methodical
• Logical, analytical and rational thinker
• Demonstrated team player

Educational Level:

• Bachelor's degree, MBA (desirable but not required)
• Data analytics/related certifications (Desirable)

Required Travel: Yes, 25% of the time

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