Specialist

Job Description

The Specialist's responsibilities include supporting Account Managers and Account Executives in cultivating strong relationships with OverDrive partners. This role contributes to the development of digital collections, supports customer retention, and helps build a sustained pipeline of new business and expansion opportunities.

Responsibilities

• Develop a strong understanding of OverDrive products and services; clearly communicate value to prospective partners.
• Act as a secondary point of contact for partner inquiries, supporting Account Managers. Support contract and subscription renewals with a focus on customer retention.
• Provide consultative selling in collaboration with Account Managers to maximize partner value.
• Travel with Account Managers to present Partner Analysis Reviews (PARs) and advocate for increased budget allocation.
• Participate in weekly sales meetings to report progress and align strategy.
• Proactively follow up on leads and nurture opportunities.
• Identify and document new content sales opportunities within assigned territory. Respond to partner inquiries with tailored solutions and information.
• Maintain high levels of customer satisfaction and engagement.
• Build strong, value-driven relationships with prospects and partners.
• Cleanse and update lead data in CRM; research prospects using digital tools (e.g., LinkedIn, industry sites).
• Ensure smooth handoff of partner expectations to internal teams.
• Submit weekly feedback and opportunity analysis.
• Meet or exceed performance and activity targets.
• Process contracts, order forms, and RFPs; assist with content list creation.
• Maintain accurate CRM records and generate sales/pipeline reports.
• Participate in team meetings, training sessions, and product updates. Use communication tools (e.g., Zoom, Slack, Salesforce, Confluence) to collaborate and connect.

Requirements

• Bachelor’s degree or equivalent experience preferred.
• 1+ years of experience in librarianship, sales, customer service, or marketing.
• Proficiency in Microsoft Office Suite.
• Familiarity with CRM systems and prospect research.
• Strong written and verbal communication skills.
• Highly organized with attention to detail.
• Energetic, confident, and team-oriented.

What’s Next

As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.

OverDrive values diversity and is proud to be an equal opportunity employer.

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