Workplace Effectiveness Business Operations Manager

Job Description

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software. At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose. Join us and be part of a team that is making a real impact. To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . Position Summary: This role is responsible for optimizing the daily operations of employee events, corporate administration and social impact initiatives, ensuring efficiency, productivity, and alignment with strategic goals, while also managing budgets, teams, and projects.

Key Responsibilities:

• Operational Efficiency:
• Identify and implement process improvements to enhance productivity and reduce costs in areas of workplace experience employee events, corporate administration, DEI & Corporate Giving
• Monitor key performance indicators (KPIs) to track progress and identify areas for improvement (Hybrid strategy adoption, Employee Engagement & Social Impact Events, Corporate Administration Cost Effectiveness)
• Manage Inclusion & Culture, Corporate Giving and Corporate Administration budgets, forecast expenses, and ensure financial performance targets are met.
• Oversee supply chain management, including procurement, inventory, and logistics for Inclusion & Culture, Corporate Giving, Corporate Administration and Sustainability and support/mentor Team Lead of Employee Events on the same.
• Team Leadership and Management:
• Lead, motivate, and coach WXSI teams to achieve operational objectives
• Delegate tasks, provide guidance, and offer constructive feedback
• Resolve conflicts and ensure a positive and productive work environment
• Manage contract Administrative Assistant (Admin Pool)
• Implement monthly meetings and offsites in partnership with the Senior Executive Assistant, Team Lead & VP, Workplace Experience & Social Impact for both WXSI and Corporate Administration teams
• Project & Change Management:
• Partner with and prepare change management plans for the WXSI teams to prepare stakeholders for projects, implementing and monitoring post project
• Manage change and project risks and implement mitigation strategies
• Collaborate with cross-functional teams to achieve project and change goals
• Strategic Planning and Execution:
• Develop and implement operational strategies that support the WXSI and company's overall OKRs.
• Analyze market trends for Employee, Inclusion & Culture & Giving events and identify opportunities for growth
• Ensure compliance with internal policies
• Communication and Collaboration:
• Communicate effectively with all levels of the organization, including employees, clients, and stakeholders.
• Build strong relationships with suppliers and vendors
• Represent the company in a professional and effective manner

Essential Skills:

• Leadership and Management: Strong leadership, delegation, and motivational skills are crucial for leading and developing teams
• Communication: Excellent verbal and written communication skills are essential for conveying information clearly and effectively
• Problem-Solving: The ability to identify, analyze, and solve problems quickly and effectively is vital
• Organizational Skills: Strong organizational skills are needed to manage multiple tasks and projects simultaneously
• Analytical Skills: Data analysis and financial analysis skills are important for identifying trends, making informed decisions, and improving performance
• Project & Change Management: Experience in planning, executing, and managing projects with change management principles is essential
• Strategic Thinking: The ability to think strategically and develop long-term plans is important for driving business growth
• Excellent interpersonal skills: The ability to build relationships with stakeholders at all levels
• Technical Skills: Depending on the industry, some technical skills may be required, such as knowledge of specific software or systems

Required Qualifications:

• Minimum 5 years of managing individual contributors and ideally manager of managers
• Proven ability to execute on multiple projects/initiatives and lead change enterprise wide
• Ability to work at both Mississauga and Toronto offices

$83,700 - $90,000 a year At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $83,700 - $90,000 + bonus + benefits, overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Corp - D Professional - 3 #LI-TW1 #LI-Hybrid PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition ... and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. Apply for this job