Infrastructure Service Delivery Manager

Job Description

The Infrastructure Service Delivery Manager is an intermediate level role responsible for aligning Infrastructure products and services with business needs; strategic planning and optimization of spend, solutioning and deployment, operational and project management, performance, and estate management. It is a part of Global Production Management, specifically Wealth Infrastructure Performance Team supporting Wealth organization across the globe..
Responsibilities:

• Perform an Infrastructure Service Delivery role for Wealth business including engagement in Incident, Problem Change and other ITIL disciplines between Production Management, Infrastructure and Wealth organizations,
• Ensure continually improvement of resilience and reliability for end to end services,
• Create and maintain relationships, bring virtual teams across the organization together and lead execution of delivery of plan,
• Be able to interact with technical stakeholders from Architecture, Infrastructure and Application development teams to provide best in class infrastructure solutions to meet business needs,
• Demonstrate ability to deliver on Infrastructure Spend and Financial Targets including annual budget planning with business and Infrastructure,
• Manage delivery of demand optimization effort with the business to deliver savings target against financials while ensuring infrastructure right sizing,
• Oversight for the delivery of business, regulatory and technology infrastructure projects with end-to-end responsibility for the quality, timeliness, financials, and operational effectiveness
• Deliver on Performance Measures including Service Performance, financial and governance KPIs

Qualifications:

• 5-10 years of experience in roles centred around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
• Understanding of how specialization within area contributes to the business and of competitors' products and services
• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience

We offer:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave)
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

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This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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