Specialist App/Prod Support

Job Description

Job Description:

Job Description:

• 6-8 Years of experience in Linux admin & Production support
• Should have Production Operations experience (specially handling production environment)
• Experience on Ticketing tools like JIRA/ServiceNow/AOTS etc. is a must.
• Effective communication skills, verbal, non-verbal and written.
• Ability to work effectively within a team environment and collaborate with colleagues from various departments.
• The candidate is expected to work in 24/7 production support.
• Experience with monitoring tools and platforms (e.g. Grafana).
• The candidate is expected to have a knowledge on the ETL tools, such as, IBM TWS, Informatica, Kafka, etc.
• Experience on the data transfer tools like, Connect direct, SFTP, SCP, etc....
• Excellent problem-solving and troubleshooting skills.
• Good hands-on experience on Linux and Azure cloud services.
• Strong knowledge on the scripting, e.g. Shell scripting, Python, etc.
• Familiarity with clustering environment, such as Veritas, redhat cluster etc.
• Strong communication and collaboration abilities.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with containerization technologies (Docker, Kubernetes).
• Familiarity with the processes (Incident, change and problem management)

Roles and Responsibilities:

• Should be responsible to provide technical support, administrative support and troubleshoot the issues for the day-to-day operations. Should be able to resolve the technical issues to meet the SLA's.
• Should also be responsible for monitoring the systems, providing technical assistance, managing incidents, and ensuring efficient workflows.
• Providing 24×7 operational support to all production practices on holidays and weekends.
• Coordinating with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production tickets.
• Good troubleshooting and analytic skills.
• Acting as the point of contact for the infra production eco system.
• Candidate should enhance the quality by value adds, automation, optimization etc.

Key Competencies and Skills

• Manage and maintain Linux servers
• Perform regular system updates, patch management, and security configurations.
• Monitor system performance and ensure high availability.
• Deploy, manage, and monitor virtual machines and other resources in Azure.
• Very good experience on the Linux inplace upgrades
• Hands on experience on onprem to Azure migration
• Implement and manage Azure services such as Azure Compute, Azure Active Directory, Azure Storage, Azure backups and Azure Networking.
• Ensure proper security measures are in place, including firewalls, security groups, and identity management.
• Develop and maintain automation scripts using Bash, Python, or PowerShell.
• Implement Infrastructure as Code (IaC) using tools like Terraform or ARM templates.
• Set up and configure monitoring tools to track system performance, availability, and security.
• Generate regular reports on system health, performance metrics, and incident resolution.
• Implement and manage backup solutions for both on-premises and cloud environments.
• Perform regular backup tests and ensure data recovery processes are in place.
• Create and update knowledge base articles for common issues and resolutions.
• Azure AI, Mango DB, Natural language processing (NLP) and large language models (LLMs), SQL is added advantage.
• Knowledge on the ETL applications such as, Informatica, IBM TWS, Kafka, etc.
• Knowledge on DevOPS tools like, Ansible, git, Jenkins, etc.

Education and Qualifications:

• Must have bachelor’s degree or master’s degree in science / computer applications or equivalent.
• Certification in Linux and Azure cloud platform

#ProductEngineering

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.