Sr Associate App/Prod Support

Job Description

Job Description:

Job Description:

• Should have Production Operations experience (specially handling production environment) 3-8 years.
• Experience on Ticketing tools like JIRA/ServiceNow/AOTS etc. is a must.
• Effective communication skills; verbal, non-verbal and written.
• Provide technical support to users of generative AI systems.
• Assist with user training and onboarding for new AI tools and features
• Experience with monitoring tools and platforms (e.g. Grafana).
• Deploy AI models on Azure cloud infrastructure.
• Strong knowledge of Azure cloud, Open AI and Python.
• Familiarity with containerization technologies (e.g., Docker, Kubernetes).
• Strong communication and collaboration abilities.
• Ability to work in a fast-paced, dynamic environment.
• Good understanding and exposure to Agile framework.

Roles and Responsibilities:

• Should be responsible to provide technical support, administrative support and troubleshoot the issues for the day-to-day operations. Should be able to resolve the technical issues to meet the SLA's.
• Should also be responsible for monitoring the systems, providing technical assistance, managing incidents, and ensuring efficient workflows.
• Providing 24×7 operational support to all production practices on holidays and weekends.
• Coordinating with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production tickets.
• Maintaining logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Acting as the point of contact for the data warehouse production eco system
• Candidate should enhance the quality by value adds, automation, optimization etc.

Key Competencies and Skills

• Azure, Azure AI, Python, Linux, Mango DB, Natural language processing (NLP) and large language models (LLMs), SQL

Education and Qualifications:

• Must have bachelor’s degree or master’s degree in science / computer applications or equivalent.

#ProductEngineering

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.