Grooming & Beauty User Experience & Insights Director

Job Description

Job Title

Job Description

As the User Experience & Insights Director for the Grooming & Beauty business, you will be the key advocate for consumer needs, ensuring that our products and services align with user expectations and market demands. You will lead the development and execution of user experience strategies, translating insights into impactful design and product decisions. Collaborating closely with cross-functional teams, you will ensure that customer feedback is embedded throughout the product development lifecycle. Your work will help drive innovation, enhance usability, and create meaningful customer experiences within the Grooming & Beauty category.

Your role:

• Lead the development and execution of user experience and insights strategies for the Grooming & Beauty business.
• Define and implement research methodologies to gather deep consumer insights and translate them into actionable recommendations.
• Collaborate with product development, design, and marketing teams to integrate user-centered principles & frameworks into products and services.
• Oversee qualitative and quantitative research initiatives, ensuring findings inform design and innovation decisions.
• Drive the adoption of human-centered design practices across the organization.
• Monitor market trends, emerging technologies, and competitive landscape to identify opportunities for differentiation.
• Manage and mentor a team of user insights specialists, researchers and squad leads
• Ensure compliance with product lifecycle processes, quality standards, and regulatory requirements.

You're the right fit if:

• You have 10+ years of experience in user experience, consumer insights, or a related field, preferably within consumer goods or beauty/grooming industries.
• You possess a strong background in user-centered design principles, research methodologies, and data-driven decision-making.
• You are proficient in both qualitative and quantitative research techniques, including usability testing, ethnographic studies, and survey analysis.
• You have experience in leading cross-functional teams and working with product development, marketing, and design stakeholders.
• You demonstrate excellent strategic thinking and problem-solving skills, with the ability to translate insights into actionable business decisions.
• You have a track record of driving innovation through consumer insights and human-centered design approaches.
• You are skilled in leveraging AI and digital tools to enhance user experience research and analysis.
• You hold a degree in Human-Centered Design, Psychology, Business, or a related field; an advanced degree is a plus.
• You have strong leadership and communication skills, with experience in mentoring and developing teams.
• You are passionate about understanding consumer behavior and creating exceptional product experiences.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This role is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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