Specialist Quality/M&P/Process

Job Description

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered

Overall Purpose: Responsible for supporting quality standards, methodologies, and processes in alignment with industry best practices.
Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
• Process Improvement and Quality Assurance: Analyzing current processes and recommending improvements to enhance efficiency and quality. Conducting root cause analysis and implementing corrective actions to resolve product quality issues.
• Data Analysis and Performance Metrics: Collecting, tracking, and analyzing performance data to identify trends and areas for improvement.
• Documentation and Reporting: Maintain detailed records of process changes, quality checks, and improvement initiatives.
• Project Management and Collaboration: Facilitating process improvement projects, ensuring timely completion and adherence to budget. Collaborating with cross-functional teams and external vendors to implement process changes and support continuous performance improvements.
• Other duties as assigned: Supporting processes related to surveys, customer support, performance evaluation, and/or training.
Job Contribution: A professional with solid knowledge of fundamental concepts and organizational practices, working on smaller projects. Exercises judgment in the absence of prescribed guidelines or policies determine appropriate action. Works under minimal supervision with independent judgement. Actions impact efficiency and costs. Interacts primarily within the department, across various teams. Supervisor: No
Education/Experience: Bachelor’s degree (BS/BA) desired. 1+ years of related experience. Certification is required in some areas.

Our Specialist Quality/M&P/Process earn between $64,200 - $96,400 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.

With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.

Ready to close the deal on a career with AT&T?

Apply today.

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.