Logistics and Customer Service Specialist

Job Description

At AstraZeneca, we’re dedicated to creating meaningful impact by putting patients first and delivering breakthrough science. As part of our team, you will play a vital role in transforming science into life-changing medicines. If you are action-oriented, confident in leadership, collaborative, and curious to explore the potential of science, we'd love to hear from you.

About the Role
As a Logistics and Customer Service Specialist, you will be essential in ensuring efficient supply chain processes and exceptional customer service. Your responsibilities will include organizing procurement, managing documentation, and resolving logistics challenges. You will collaborate closely with customs authorities and logistics partners to ensure timely delivery and compliance with quality standards.

Responsibilities:

• Oversee the procurement process from order placement to receipt at partner warehouses.
• Manage supply logistics, including coordination with carriers for shipping and customs procedures.
• Foster strong relationships with customs and logistics entities to uphold product quality.
• Address and resolve customer complaints within the global AstraZeneca system.
• Communicate effectively with international manufacturers regarding product quality issues.
• Verify and translate quality certifications.
• Handle client payments, ensuring accuracy and timeliness.
• Maintain comprehensive client documentation and prepare detailed sales reports.
• Facilitate the preparation and authorization of tender documents.
• Conduct written and oral translations between English and Ukrainian.
• Execute tasks assigned by the manager efficiently and effectively.

Qualifications:

• Bachelor’s degree in Foreign Economic Activity, Economics, Finance, Pharmacy, or Philology preferred.
• Minimum of 2 years of experience in a similar role, ideally within the pharmaceutical industry.
• Proficient with PC applications and office technologies.
• English language proficiency at an Upper-Intermediate level.
• Strong planning, priority-setting, and communication skills.
• Demonstrated ability to work with substantial datasets, documents, and analytics.
• Team-oriented with excellent negotiation skills.

Personal Attributes:

• Responsible, punctual, and adept in handling stress.
• Flexible and communicable, with outstanding interpersonal skills.
• Keen attention to detail and time management abilities.
• Motivated for personal and professional growth.
• Advantageous: In-depth knowledge of the pharmaceutical industry.

What We Offer:

• Hybrid working model.
• Medical insurance.
• Competitive bonus system with regular salary reviews.
• Career advancement opportunities in a global pharmaceutical company.
• Inclusive and supportive corporate culture.

If you are passionate about making a difference and meet the qualifications, apply today to become a part of AstraZeneca’s innovative and dynamic team!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.