IT DevOps Senior Platform Engineer

Job Description

AstraZeneca is currently looking for a Sr. Platform Engineer to join our R&D IT Team to manage and maintain our Operational clinical development platform (OCD) within GUAD, that is GxP compliant, part of Clinical Development Platforms and supporting mission critical function of running clinical trials run both internally and across external partners. It is broadly classified into 6 products that comprises of various technologies/SAS Products. You will be a part of our core platform team, which is operating in BizDevOps model, therefore will be responsible to work cross product with other team members such as Product Lead, Release Manager, Business Analysts, Dev Ops Lead.

KEY RESPONSIBILITIES:

• Participate in service-related activities with business & IT stakeholders as part of scrum team
• Perform delivery activities through Design/Build/Test/Deploy phases for regular releases across products
• Deploy patches and any version upgrades across cross products for infrastructure inhouse applications.
• Responsible to maintain the work product log for functional and integration configuration across products in OCD Platform
• Responsible for preparation of SDLC documentation - service related.
• Participate actively in service transition when new application/new product is introduced as part of OCD Platform & Drive small modules in support transitions and ensure application stability when taking over BAU support of new applications/products.
• Ensure that all products - security and control procedures are implemented and maintained.
• Generate and implement ideas to simplify process that will lead to business value.
• Troubleshoot issues with dev ops engineers, monitor key metrics and maintain overall health of the platform.
• Work with the Integration team to edit/update/maintain integration interfaces.
• Work with Testing team to manage capacity – across products.
• Work with Enterprise teams to resolve issues related to infrastructure storrage, Cloud, Network, Citrix
• Work with software vendors on product requirements and issues related to the platform, security set-up and functional configuration.
• Utilize JIRA for requirements gathering, validation/testing and go-live activities during releases.
• Responsible to solve day-to-day incidents, service requests and work towards incident-reduction and automation. Also, update Service Now (ticket management tool) for all events with respect to the incidents, service requests, changes and problems.
• Responsible for maintaining SLA’s & customer satisfaction scores and take actions to improve them.
• Guide and mentor developers to adhere to AZ principles for designing, building, testing, and deploying robust, maintainable, and scalable software solutions.
• Oversight the quality of build activities performed by direct reports to deliver features across various products.
• Develop reusable components, APIs, and libraries to standardize development practices.
• Ensure the adoption of tools and best practices to ensure high-quality code, including code reviews, unit testing, and continuous integration.

MANDATORY SKILLS:

• Ensures the overall health and wellness across products in OCD Platform Designs, implements, and maintains platform security
• Experience with cloud technologies (AWS & Azure)
• Experience with working in any of the clinical products – EDC, Saama, IRT systems
• Knowledge on file systems, storage devices and ACL’s.
• Proven experience in engineering and software architecture design.
• Sound knowledge of various operating systems and databases.
• Efficient communication skills.
• Working with architects and building enterprise architecture roadmaps
• Experience designing, integrating and managing complex infrastructure solutions
• Knowledge of client-server networking and database management
• Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues
• Experience planning and developing support processes and adhering to best practices
• Knowledge of support processes like Incident Management, Problem Management, Change Management and experience working in support teams.
• Experience working with JIRA, Confluence, Git, automated testing tools such as JIRA (X-Ray), HP ALM, Selenium
• Ability to work independently and collaborate with people across the globe with diverse cultures and backgrounds.
• Experience of working in agile teams using methodologies such as SCRUM, Kanban and SAFe.
• Experience in working with GxP systems & documentation.
• Experience in managing team of 5-6 people & do line management activities.
• Should be able to manage recruitment & work with Talent Acquisition in GUAD & collaborate with all Product leads, Dev-ops Lead, Clinical delivery lead
• Demonstrate willingness and attitude to take on different roles within Platform team as when opportunity arises

PREFERRED SKILLS:

• Knowledge of CI/CD practices and utilization of Jenkins, Docker, Kubernetes
• Knowledge of Splunk, SnapLogic & reporting with Power BI
• Familiar with relational databases (MySQL, PostgreSQL) and non-SQL databases such as Mongo DB
• Passion for learning, innovating and delivering valuable software to people.
• Experience working in Software Development projects including custom full stack (e.g., Java, Python, C#, JavaScript) programming and data integration.
• Knowledge of CI/CD pipelines and tools like Jenkins, GitHub Actions, or Azure DevOps.
• Hands-on experience with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Familiarity with version control systems, especially Git.
• Strong understanding of software design principles and patterns.
• Competence in database management and querying (SQL and NoSQL).
• Exposure to cloud platforms like AWS, Azure, or GCP.
• Experience with monitoring tools (e.g., Prometheus, Grafana) and logging systems (e.g., ELK Stack, Splunk).
• Scripting skills for process automation (e.g., Bash, PowerShell, Python).

EDUCATIONAL REQUIREMENTS:

Bachelor’s degree in Computer Engineering, Electrical Engineering, Math, Computer Science, Information Science, or equivalent degree is preferred but not required. We will hire self-taught engineers without a formal education given that you have evidence of rich history of software engineering.

OVERALL YEARS OF EXPERIENCE:

8+ years of relevant IT experience

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law

📌Strong English communication skills required.

📌 Positions are open to Mexican Citizens and official residents of Mexico.

📍 Location: Guadalajara (hybrid - Expectation of working in the office 3 days a week)
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility.

Why AstraZeneca?

At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognising their potential. Join us on our journey of building a new kind of organisation to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting edge methods and bringing unexpected teams together.

Interested? Come and join our journey.

So, what’s next!

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.

Where can I find out more?

Our Social Media:

Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/

Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en

AstraZeneca is an equal opportunity employer.

AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.