Senior User Experience Designer, Discovery

Job Description

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
User Experience Design is at the heart of Audible’s goal to be customer obsessed. The UX team works ceaselessly to transform deep customer insights into delightful and innovative product experiences that drive business results and customer satisfaction. We are searching for a passionate and experienced Senior User Experience Designer who can utilize their design talents to ensure that Audible continues to lead through product innovation.
As a member of our innovative Discovery team, you will be at the forefront of shaping the future of content exploration. You'll play a pivotal role in driving our vision, leveraging AI technologies to revolutionize how listeners connect with extraordinary content and creators. As a key member of our team, you'll architect seamless discovery experiences that delight and inspire our customers.
Your expertise will be instrumental in crafting an intelligent, intuitive discovery experience that anticipates user needs and delivers magical moments throughout the customer journey. You'll have the exciting opportunity to push boundaries and raise the bar by designing refined user interfaces, implementing AI-aided discovery features, and solving complex usability challenges. Working across multiple platforms (iOS, Android, web, and Amazon), you'll help pioneer innovative ways to enhance the Audible experience and shape how millions of listeners discover their next favorite listen.
ABOUT YOU
You are a talented designer with a passion for creating exceptional customer experiences. As an ideal candidate, you design high-quality products by leveraging your design skills to transform customer insights into compelling product features and services. Your keen attention to customer experience ensures we deliver premium products that achieve business results while delighting our customers. You deepen customer knowledge through a fundamental belief that understanding customer needs creates opportunities for product innovation. You actively seek ways to expand, evangelize, and share your customer knowledge, ensuring that your work and the team's output effectively meets customer needs. You embrace and model a growth mindset with a discerning eye that helps refine your craft, and your constructive feedback creates a safe environment for others to grow. You view failure as a learning opportunity and fuel for creative problem-solving. Your continuous drive to expand your design skills contributes to the advancement of the entire team.
As a Senior UX Designer, you will...
- Participate as a member of a UX project team; collaborating with UX peers and cross-functional teammates from product, insights, & analytics, engineering, customer service, marketing, and QA
- Seek to understand and refine the requirements and goals of projects from the perspective of the customer
- Work iteratively to design, refine, and validate solutions. Using your design skills, you create wireframes, storyboards, walkthroughs and prototypes that communicate your design ideas to the team
- Graciously provide and incorporate meaningful feedback to improve you and the team’s design solutions and perspectives.
- Partner with User Research to ensure that your concepts meet our customer's expectations and deliver the desired results
- Produce documentation to ensure your designs are well understood by stakeholders and detailed enough for efficient development. You ensure that you have accounted for variations across a wide variety of devices and platforms, handled error conditions and edge cases, and defined usable, elegant, and innovative interactions
- Deliver designs that promote our service-wide User Experience Strategy, and utilize our UX Design System, driving product coherence and continuity
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.