Manager, Workplace Experience

Job Description

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

The Workplace Experience team is dynamic and fast-growing. We collaborate to create an inspiring workplace for our amazing colleagues. Our mission is to provide a workplace experience that competes with the best, excels in customer service, is highly responsive, and understands the value of accountability. We strive to exceed our team members' expectations by always thinking one step ahead when providing solutions. We are seeking an experienced Manager of Workplace Experience to manage and oversee all workplace-related activities and operations, ensuring a safe, secure, and functional work environment for our employees.

For New York Only - The estimated annual salary for this position is between $150,000 - $180,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

About the role

The role sits among the Global Security and Workplace Solutions team and within the broader People Shared Services organization; therefore, there is a strong expectation for collaboration with Safety, Security and People Operations. We seek an exceptional east coast Manager of Workplace Experience ready to take our offices (NYC, Boston, Stamford, CT & Concord, MA) to the next level. In this role, you will be responsible for delivering world-class employee experience by creating a happy and productive environment for our team. You will be critical in ensuring our workplace is safe and functional and fosters productivity and collaboration. Additionally, you will play an essential role in shaping and executing Roku's workplace experience programs, including driving excellent service delivery on a regional level. Your expertise and experience will be valued and rewarded with a competitive salary package, opportunities for professional growth and development, and the chance to impact our workplace culture and success significantly.

What you’ll be doing

• People Manager with regional responsibilities.
• Lead direct reports to oversee multiple office locations.
• Main point of contact to facilitate region-wide negotiations and challenges with senior leaders.
• Ensure designated offices follow GSWS strategy that includes consistent quality of service and protocols.
• Manage budget for regional offices within portfolio.
• Strategically coordinate team resources to support ad-hoc projects, events and logistics (e.g., shipping).
• Develop regional programs and ensure global alignment within the Workplace organization.

We’re excited if you have

• A minimum of 8+ years of experience in a similar Regional/Multi-Office Workplace Experience or Facilities Manager role, with a proven track record of success in managing workplace operations, experience and facilities.
• Prior experience creating & executing workplace / employee experience programs.
• Strong negotiation and vendor management skills, with the ability to build and maintain strong relationships with vendors and contractors.
• Excellent verbal and written communication skills English, with the ability to communicate effectively with employees at all levels of the organization.
• Strong problem-solving skills and ability to adapt to an ever-changing environment, with a focus on providing exceptional customer service and employee support.
• Ownership and accountability for all workplace-related activities, with a high level of motivation and a self-starting attitude.
• Proficiency and efficiency across Microsoft Office applications including SharePoint, Confluence and Jira experience preferred.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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