ASO Readiness Program Manager

Job Description

Summary

Posted: Mar 19, 2025 Role Number: 200587982 The Apple Store Online Readiness Program Manager is responsible for planning and successfully managing the the launch of Apple products and programs worldwide. Aligning people, process and technologies, the Program Manager will ensure the integrity of the launch moment and enhanced by delivering an exceptional customer experience. The Apple Store Online Readiness Program Manager is the advocate for the customer and represents the voice of Apple Store Online with partner teams, across Marketing, Commercial, Finance, Content & Online Buy Flow, Supply Chain Operations, Engineering, Legal and external partners.

Description

Description The Apple Store Online Readiness Program Manager is a natural leader and facilitator; with the ability to “connect the dots” at multiple levels; is driven, organized and detail oriented; communicates with ease at all levels; is adept at facilitating actions and resolving conflicts; manages through relationships; thrives in a dynamic ambiguous environment; and displays grace under fire. In this role, you will be responsible for managing key Online priorities through launch, and driving the program-level closed-loop process for better efficiencies and improvements. You will own and manage the detailed Online plan of record, connecting all workstreams, program timelines and deliverables, and ensuring smooth operations of all execution workstreams. Through the program lifecycle, you will manage partner communications, ensuring alignment and clarity. Analyze and track new and emerging risks, and develop comprehensive risk mitigation & contingency plans. Responsibilities: * Center point for ASO, connecting all teams and workstreams , ensuring the best customer experience at launch and the integrity of the orders * Collaborate and track detailed plan with clear deliverables & timelines. Track and manage evolving priorities with appropriate trade-offs. (With Marcom, Digital Merch, Finance and Retail Commercial teams) * Drive detailed operational and systems plan of record and implementation, and managing readiness across internal and external systems (With Ops, RCC and IS&T) * Drive effective change management with the new and changing Apple and Retail programs (With Product Management and IS&T)

Minimum Qualifications

Minimum Qualifications

• 3+ years program management experience, managing and delivering strategic initiatives, showcasing ability to connect workstreams to business priorities, strong influencing skills & coordinating members from a broad cross-functional team to work towards one goal/outcome
• Experience working cross-functionally across multiple levels of a highly matrixed organization
• Mandarin and English business proficiency

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications

• BA/BS in Business Management or equivalent experience, MBA/MA or advanced degree preferred
• Experience in eCommerce, Internet, or multi-channel environment with relevant technical and business acumen
• Exceptional communication, storytelling, and presentation skills.
• Demonstrates Apple’s values of inclusion and diversity.

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements More