Technical Program Manager, Enterprise Technology Services

Job Description

Summary

Posted: Mar 21, 2025 Weekly Hours: 40 Role Number: 200594198 Apple is where individual imaginations gather together, committing to the values that lead to extraordinary work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts!

Description

Description In this role, your days will be spent at the intersection of engineering, product, and user experience, ensuring that teams have the tools they need to supervise and resolve issues efficiently. You'll work closely with developers to understand their workflows, capture feedback from teams across the company, and drive improvements that make problem tracking smoother and more intuitive. Some days will be spent in deep discussions about system architecture, while others will focus on mapping out long-term strategies to scale tools as the company grows. The impact of this role will be seen every time an engineer submits a bug report without friction, a project manager gains valuable insights from data, and a team moves faster because the right issues are surfaced at the right time. This position will go beyond maintaining a tool—it will play a key role in shaping how the organization collaborates, solves problems, and builds the future.

Minimum Qualifications

Minimum Qualifications

• 5+ years of experience in technical program management, software project management, or a similar role in a software development environment.
• Experience working with issue tracking tools (e.g., Jira, Bugzilla, or in-house systems) in a large organization.
• Bachelor's or Master's degree or equivalent experience.

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications

• Experience managing or improving large-scale issue tracking systems used across multiple teams.
• Hands-on experience with coding, scripting, or working closely with engineering teams to address technical constraints.
• Proficiency in SQL, Python, or BI tools (e.g., Tableau, Looker) for analyzing issue tracking data.
• Understanding of API integrations with CI/CD pipelines, test automation frameworks, or internal systems.
• Certifications in project management, such as PMP, PMI-ACP, or CSM.
• Proven ability to identify inefficiencies in workflows and implement process improvements.
• Strong communication skills, including experience delivering presentations, leading training sessions, and documenting standard processes.
• Familiarity with compliance, security, and legal considerations in enterprise or regulated environments.
• BS/MS in computer science, computer engineering, or similar technical field is a plus

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

Pay & Benefits

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $165,500 and $293,800, and your base pay will depend on your skills, qualifications, experience, and location.
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
  

More

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.