Senior EPM, AIML Global Release Management & Infrastructure

Job Description

Summary

Posted: Nov 11, 2024 Weekly Hours: 37.5 Role Number: 200577971 Join Apple's dynamic and innovative AIML organization as an exceptional EPM, where your passion for infrastructure technologies and Apple products will be at the forefront of making a real impact. Collaborate closely with our global engineering teams, SRE, Release Engineering to enhance the reliability and stability of our infrastructure, supporting hundreds of millions of customers worldwide. As a driving force behind process improvements and tool development, you'll be instrumental in delivering Siri, Search, Apple Intelligence, and other on-device experiences. Be part of a team that ships half a trillion assets annually, with a vision to exceed a trillion next year. Together, we'll bring transparency, reliability, and speed to our services, changing lives for the better through cutting-edge technology.

Description

Description This role is pivotal in coordinating and orchestrating the efforts of various engineering teams across the globe. Serving as the technical Release Management expert, leading the charge for our Tokyo engineering teams, with a focus on on-device efficiency and seamless integration. This individual will be the driving force behind our release processes, optimising CI/CD pipelines, and fine-tuning our playbooks to perfection. They are the ultimate problem solver, adept at tracking down issues, proposing future-proof solutions, and ensuring that our production environments are stable. Beyond release management, this role is a cross-functional bridge builder, fostering communication, and driving process improvements. They are the voice of our customers, championing quality and reliability at every turn. This person will be the go-to expert for after-hours support, handling hotfixes with precision and grace, and ensuring that our systems are always up and running. They are the data-driven detective, using comprehensive analytics and reporting to measure performance, capacity, and reliability, and making data-informed decisions to keep our operations running smoothly. In essence, this role is the perfect blend of technical expertise, leadership, and customer-centricity, making them the ideal candidate to orchestrate our engineering efforts and deliver exceptional results.

Minimum Qualifications

Minimum Qualifications

• 5+ years of Technical Program/Project Management experience in a dynamic, fast-paced environment.
• Experience with global on-call and asynchronous work with globally distributed teams.
• Proven experience in release management, including defining release schedules, processes, bug bars, and software life cycle phases (SDLC).
• Hands-on experience with asset delivery pipelines and/or CI/CD pipelines.
• Strong technical background with knowledge of data platforms, GitHub workflows, and integration.
• Excellent communication and presentation skills, written and verbal, to all levels of the organization.
• High operational precision and attention to detail.
• Ability to quickly triage, prioritize, and lead cross-functional teams under pressure.

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications

• 10+ years of Technical Program Management experience, preferably in global internet services with a large-scale and international user base.
• Strong technical experience with cloud technologies and infrastructure, with bonus points for past Engineering experience.
• Proven track record of driving dramatic improvements in team quality, performance, agility, or effectiveness.
• Strong analytical skills to identify, assess, and solve complex technical issues.
• Experience in managing rapid-response actions for critical issues.
• Experience in working with partner data feeds and external dependencies.
• Ability to foster collaboration between cross-functional teams and drive functional and technical design discussions.
• Knowledge of data platform concepts and experience in monitoring deployment metrics.
• Experience in onboarding global teams and facilitating communication between different groups.
• Experience with DevOps, engineering efficiency, and deployment processes.
• Knowledge of machine learning integration and deployment pipelines is preferred but not mandatory.

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements More