Live Stream Reliability Engineer - AppleTV

Job Description

Summary

Posted: Nov 9, 2024 Weekly Hours: 40 Role Number: 200577333 The Sports screen in the AppleTV app gives customers immediate access to a wide array of live and scheduled sports events, including Major League Soccer with MLS Season Pass, and Friday Night Baseball. Subscribers can also turn on My Sports to follow their favorite teams—get notified about upcoming events, see live scores, and go directly to games from Up Next. My Sports also lets customers follow their teams across Apple News and other Apple apps on their iPhone or iPad. The ASE Live Stream Engineering team is looking for a Live Stream Reliability Engineer. Our team powers live streaming experiences in the AppleTV app on Apple platforms and 3rd Party devices. You will contribute to the design and implementation of features, tools, and processes to ensure operational and engineering excellence in delivering live streaming events on the platform. Being a domain expert for live content acquisition, encoding, and delivery, you will drive investigations into any technical issues with the acquisition, ingest, encoding, and deliver. If this sounds like you, please apply now! We deliver highly available and performant solutions that power our outstanding live streaming experiences across the Apple TV App ecosystem.

Description

Description You will work cross-functionally with internal teams to drive new features and processes. Interface with vendors on proof-of-concept evaluations and issue resolution. In this role, the incumbent will also support event-operations teams on live-streaming services and assist in broadcast transmission check-ins and validations for live events. This role is responsible for setup and maintaining live encoding workflows. You will also work with client teams to ensure features are performing as encouraged across devices. You will be challenged to diagnose and troubleshoot live video delivery issues with urgency. This role will also work with support teams to craft issue communication with leadership. Troubleshoot complex partner and vendor integrations. Creating, maintaining and executing playbooks, RCAs, and integration specifications.

Minimum Qualifications

Minimum Qualifications

• 3+ years experience
• Experience with supporting end to end live event streaming experiences
• Experience working with live HLS streaming and DRM services
• Strong understanding of broadcast transport technologies
• Familiar with livestream ad-insertion technologies
• Comfortable with command line tools (chmod, curl, grep, ssh, scp)
• Experience working with observability tools (Grafana, Kibana, DataDog)
• Regular in-person after-hours, weekend and holiday support are key requirements of this role

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications

• Some scripting experience (Python, Bash)
• Familiar with data interchange formats (XML, JSON)
• Familiar with RESTful API utilization and debugging
• Familiar with SCTE-35/104 and SCTE-224/ESNI
• Experience analyzing system logs
• BS/BA in Video/Broadcast Engineering or equivalent.

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

Pay & Benefits

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $135,400 and $250,600, and your base pay will depend on your skills, qualifications, experience, and location.
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
  

More

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.