Product Manager, Owner & Sitter Experience

Job Description

Who we are: Want to make an impact? Join our pack and come work (and play!) with us. We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them. Headquartered in Seattle, Washington, we work closely with our teams in Barcelona, San Antonio, Spokane, and remote locations. We’ve got a reputation for being a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees. What we’re looking for: We are hiring a Product Manager to join our Barcelona-based product team focused on improving the core user experience for our pet owners and sitters. At Rover, the product team is relied on to drive the business forward. We work as truly empowered product teams; no top-down roadmaps or Executive feature requests here. You will be joining the Owner & Sitter Experience group, focused on making it as easy as possible for pet parents to find care for their pet, and for sitters to manage and grow their business. Think: improving new customer conversion, building a world-class messaging experience, creating powerful tools to manage bookings, and giving pet sitters the insights and capabilities to grow their business.

Skills and Experience:

• 5+ years of Product Management experience
• A demonstrated obsession with driving business impact through improved user experience
• Strong analytical skills, particularly proficiency in Excel/Google Sheets and common analytics tools (we use Amplitude and Mode). Even better: you are comfortable writing SQL (but if not we’ll teach you)
• You have developed and executed your roadmaps in alignment with the team charter and company goals
• You partner closely with Design and Engineering to deliver exceptional product experiences. In fact, we’d especially love to hear you if you have a design or technical background
• Experience consuming and understanding customer feedback via qualitative and quantitative sources

Why We’ll Hire You:

• You care about driving business impact via improved customer experiences. Seriously, if we could have only one bullet point here, this would be it. For this role we are more interested in someone that will spend the extra hours speaking to customers or watching usability sessions than someone that’s great at strategy and presentations (but those are nice extras too!)
• You can analyse data and present a compelling story, and you’ve been responsible for running dozens of experiments
• You never hesitate to roll up your sleeves and get your hands dirty. When others fall away, you persevere
• You have a very strong bias toward action: although you possess the analytical capabilities to dive deep, you know when the data is good enough to inform next steps, then you go execute
• You have a true passion for Rover’s mission and values

Location:

• This role is based in Barcelona. We have a hybrid-working environment where all teams come together to the office every Thursday, and the flexibility to work from home the rest of the week. Candidates must be based in Barcelona (or willing to relocate).
• Applicants must hold the right to live and work in Spain - we do not sponsor visas.

Benefits:

• Competitive compensation
• Permanent contract
• Long-term incentive plan, with a company performance-based cash payout
• Pension Plan
• Meal tickets through Cobee
• 25 days paid time off, plus public holidays
• Private health insurance
• Discounted Gym Membership
• Bring your dog to work (and unlimited puppy time)
• Monetary help for adopting a dog plus yearly credit to use on our platform
• Flexible work hours. We trust you to get your work done, and are not watching what times you’re coming and going
• Grab snacks, fresh fruit, in our kitchen to keep yourself going
• Regular team activities, including happy hours, game nights, and more

Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances. Apply for this job