Issue Management Analyst, Servicing Operations

Job Description

We are seeking an exceptional candidate who is organized, detail-oriented, and dedicated to join us in Issue Management. This role requires coordination within a small team to manage new and ongoing issues in real-time to help solve issues for our employees and customers. Our ideal candidate is energetic and enthusiastic, with an ability to create and maintain reporting, build strong relationships across several groups, document solutions and manage communications across multiple channels.

What you'll be doing

• Provide issue management for a constantly expanding line of consumer products and services
• Create, manage, and maintain daily / weekly / monthly reporting of issues reported by customers and employees and identify areas to improve existing processes
• Document and distribute customer remediation guidance and consultation for customer-facing employees and manage lines of communication between Operations, Product, and Engineering
• Consult with business lines on potential findings; assist with determining risk and priority level of identified issues
• Manage customer-facing event notifications and Issue Management Jira dashboards

You'll bring the following required skills and experiences

• Experience working in a fast-paced, rapidly changing environment with the ability to build and maintain relationships with people at all levels of the organization
• Proficient in Google Suite, Jira, and other servicing tools
• Willing to work weekends and occasionally some late evenings/early mornings on an ad-hoc basis
• Strong time management skills with the ability to work independently

$50,000 - $52,000 a year For cash compensation, we set standard ranges for all US-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Per applicable law, the salary range for this role is $50,000 - $52,000. Final offer amounts are determined by multiple factors as well as candidate experience and expertise and may vary from the identified range. Apply for this job