QA Lab Engineer

Job Description

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

With so many people using Roku’s products globally, we’ve become well-known for products that “just work” right out of the box and integrate almost by magic. That doesn’t happen by accident, which is why we are committed to making sure our products aren’t just intuitive, they’re obvious. To support that commitment, our Labs and Innovation team at Roku works across organisations with company leadership, cross-functional stakeholders, and our internal teams to help manage the development, testing, and release of products and features. Our team focuses in providing custom environments suitable for facilitating manual and automation testing, in a scalable manner, that helps improve efficiency to enhance productivity of all engineering teams. We accomplish this by using state of the art technology and engineering to make it happen, with consideration for the customer as the center of all that we do.

About The Role

We are seeking a dedicated and skilled QA Lab Engineer to join our lab infrastructure engineering team. The ideal candidate will be responsible for the installation, configuration, maintenance, and monitoring of automation equipment, test devices, and core services provided within the automation labs. While expertise in scripting is preferred, the primary focus of this position will be on installing equipment in automation labs and maintaining the stability of a lab environment. The role includes delivering sustainable and repeatable solutions and processes always with an eye on improvement and adhering to production, safety, and quality standards.

What You’ll be Doing

• Setup and configure test devices (Media streamers, sound bars, TVs, cameras, sensors, etc.) in various lab environments.
• Monitor and maintain the operational status of infrastructure equipment (PDUs, network switches, servers, etc.) to ensure functionality and performance.
• Troubleshoot device issues and failures promptly, utilising technical knowledge and diagnostic tools.
• Perform routine checks, updates, and maintenance of equipment to ensure smooth operations.
• Identify and analyse device failures based on diagnostic tools, logs, and error reports.
• Collaborate with engineering or technical teams to resolve device failures and implement solutions.
• Oversee lab operations, ensuring compliance with safety protocols and standards.
• Maintain lab equipment, organize workspaces, and optimize space utilization within labs.
• Manage inventory levels, order supplies, and keep accurate records of equipment and devices.
• Maintain detailed documentation of lab procedures, troubleshooting steps, and inventory records.
• Generate reports on device performance, failures, and resolutions for management review.
• Install inhouse developed software on test equipment.

We’re Excited If You Have

• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in managing labs or technical environments.
• Excellent knowledge in building and setting up complex labs with various devices types.
• Strong technical knowledge of hardware devices and their configurations.
• Working knowledge on Linux and Windows systems.
• Proficiency in troubleshooting hardware and software issues in a lab setting.
• Ability to analyse diagnostic data and logs to identify and resolve device failures.
• Excellent organizational skills for lab management, inventory control, and space optimisation.
• Strong documentation skills with attention to detail.
• Effective communication and collaboration skills to work with cross-functional teams
• Scripting capabilities (Python, Perl, bash, etc.).
• Experience with Docker or VMs
• Knowledge with networking (OSI model 7-layer framework) and networking equipment
• Knowledge in RF technologies (terrestrial OTA, WIFI, Bluetooth, WIFI-Direct, etc.)
• Experience with using Raspberry Pis or like equipment.
• Knowledge in 3D printing would be an advantage.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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