Senior Policy Specialist, Trust & Safety

Job Description

We are seeking an outstanding Senior Policy Specialist to join our growing Trust & Safety team. As a Senior Policy Specialist, you will play a key role in how we define, enforce, and communicate our stance on policy issues that impact users across music, podcasts, and all forms of user-generated content. As a member of the Trust and Safety team, you will be responsible for leading cross-functional efforts to improve policies and enhance products to help protect and safeguard the user experience on Spotify. You will work with cross-functional teams to align on priorities and deliver innovative solutions to address the emerging issues facing users online. You are a problem solver who excels in a fast paced environment, can create structure in ambiguous spaces, and can influence teams to drive solutions.

What You'll Do

• Research, draft, implement, analyze, and iterate on our policies to ensure that they can be enforced consistently and at scale around the world.
• Influence the direction of cross-functional stakeholders with regards to policy, enforcement, and product safety efforts.
• Work cross functionally with internal stakeholders to build consensus and drive enforcement initiatives.
• Vet and provide feedback on new product features and launches to ensure user safety is being prioritized.
• Conduct risk assessments and research on key online safety trends and market specific issues.
• Lead high-profile and/or time-sensitive investigations into potential policy violations.
• Collaborate with Operations and Product teams to identify and understand opportunities to improve our policies.
• Stay abreast of industry trends related to user safety.

Who You Are

• BA/BS degree or similar experience required
• A minimum of 3+ years experience drafting, reviewing, and/or enforcing policies for podcasts, music, video, and/or another other form of online, user-generated content in a global or cross-regional context
• An understanding of the online safety trends and landscape, especially issues related to free-expression and user safety controls.
• Proven ability to lead multiple projects simultaneously across time-zones. Can facilitate critical conversations with ease and balance competing priorities.
• Exceptional communication skills.
• Strong critical thinking skills with the ability to identify workflow improvements and turn feedback into action.
• Excellent program management skills; proven ability to lead multiple projects simultaneously across time-zones.
• Team player with ability to work autonomously.
• Self-starter, resilient, and passionate about keeping our community safe.
• Previous experience handling complex escalations and communicating with leadership during crisis management situations.

Where You'll Be

• This position is based in Dublin.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service. Apply for this job