SrSpecialist-iT Cluster

Job Description

Job Number 24168744
Job Category Information Technology
Location JW Marriott Hotel Beijing, 83 Jian Guo Road, Chaoyang District, Beijing, Beijing, China VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the assigned property(ies) and technology information technology resources objectives. Implements and monitors systems and manages information technology resources compliance requirements. Manages all property technology planning, decision-making, implementation, maintenance, and disposal. Engages with technology partners, owners, executive committee, and property staff to understand business needs/issues and formulate information technology (IT) related solutions. Manages property internet support. Manages the cluster team in the absence of Cluster/Multi-Property IT Manager. Communicates effectively with all stakeholders.

CANDIDATE PROFILE

Education and Experience

• Hospitality Management or related education, awareness of global hospitality technology trends; experience in assignments at
international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 1 year in an Associate Supervisory role.

OR

• Bachelor’s degree level or equivalent and 1 year project management experience.

Solid Technical Knowledge on:

• Server and Active Directory Architecture and Security implementation.

• Windows Server Operating System and Active Directory.

• Desktop Operating iT and Desktop Management (GPO).

• Outlook email and approved mobile devices.

• IT organization and resources available.

• LAN Networks.

• Understanding of the company’s technical standards and policies.

Other Skills

• Competent written and spoken English skills.

• Demonstrated leadership skills.

• Past Project Management and Organization skills

• Proven negotiation skills.

CORE WORK ACTIVITIES

General

• Maintains documented balanced scorecard and annual goals and focus on achieving these goals.

• Executes, prioritizes, organizes, and accomplishes assigned work.

• Demonstrates and applies Information Resources knowledge by keeping up-to-date technically and applies new knowledge to your job.

• Completes other reasonable duties as requested by leadership.

Product

• Verifies stakeholder technology needs are met.

• Seeks to keep informed regarding technology partner activities and priorities.

People

• Builds and maintains positive and effective relations with all the stakeholders.

• Uses the ‘one team’ concept to build and maintain positive and effective relations with Property Associates, Regional IT and technology partners.

• Meets all IT technology partners servicing the property on a routine and ad hoc basis.

• Verifies effective induction program for new associates or those in new or different roles.

• Covers the cluster leader’s function during their absence

• Perform performance reviews on a timely basis and allocate sufficient time, research and effort to ensure the process effectively benefits the development of Associates.

• Ensure adequate communication, training and execution of all Talent development programs and related initiatives.

• Develop a personal management style that brings positive results from Associates.

• Build and maintain positive and effective relations with direct team members.

Process

• Maintains IT related inventory for the assigned properties/offices in cluster.

• Manages backups and technology disaster recovery planning and execution.

• Generates systems communications for property users to provide user tips, alert users of system problems, and inform staff of progress or status.

• Monitors effective flow of issue management amongst Continent Support Desk, technology partners and cluster organizations.

• Attends Bi-weekly Regional iT Calls.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.