Quality Assurance Engineer

Job Description

Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world, including New York, Texas, Colorado, London, Paris, Rennes, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more. In 2022, we raised $600M in Series F funding. In 2023, we were recognized as a certified Great Place to Work in 5 countries. In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users' digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises. Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world! Please Note: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information. About the role: Reporting to the Manager of Implementation Quality Assurance, we are seeking a strategic Quality Assurance Expert to ensure seamless SaaS deployments with the highest quality standards. In this role, you will design and execute test plans, collaborate with cross-functional teams to resolve issues, and deliver timely software releases that meet customer needs. Additionally, you will mentor junior QA engineers, drive process improvements, and contribute to strategic initiatives, with a strong emphasis on customer satisfaction and technical excellence.

In your day to day you will:

• Design and develop test plans and test cases for software products.
• Analyze business requirements to ensure that customer deployments align with expectations.
• Execute manual tests to verify that Contentsquare’s products meet customer requirements and quality standards.
• Collaborate with Implementation Engineers, Support, R&D, Implementation Consultants, and Customer Success teams to resolve defects, track quality metrics, and ensure timely software releases.
• Stay current with industry trends and recommend new tools and techniques to enhance QA processes.
• Mentor and provide guidance to junior QA Engineers.
• Occasionally join customer calls to offer insights on QA tests conducted.
• Provide recommendations to internal and external customers on best practices for product use.
• Manage tasks on a Jira Kanban board, prioritizing based on urgency.
• Conduct thorough tests according to specifications and provide detailed feedback.
• Identify product bugs and escalate them to support.
• Maintain and develop documentation on processes and best practices.
• Contribute to strategic post-development projects with Implementation Managers and Engineers (e.g., Contentsquare Tag Configurator).

What you'll need to succeed:

• QA course certification or relevant experience; ISTQB certification is a plus.
• 4+ years of experience in Quality Assurance, with a focus on manual testing.
• Ability to write clear and comprehensive specification documents.
• Experience in creating test plans.
• In-depth knowledge of software testing methodologies, tools, and best practices.
• Experience with Agile software development methodologies; familiarity with Jira is a plus.
• Proficiency in writing clear, concise, and effective test cases.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment with colleagues from diverse regions.
• Strong communication skills and proficiency in both written and spoken English, with the ability to engage with customers professionally.
• Strong knowledge of HTML and CSS, with working knowledge of JavaScript.
• Experience in testing mobile applications (Android and iOS) is a plus.
• Strong analytical and communication skills.

Why you should join Contentsquare: ▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done ▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits ▪️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact ▪️ Our clients, partners and investors love our industry-leading product To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight: ▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year ▪️ Work flexibility: hybrid and remote work policies ▪️ Generous paid time-off policy (every location is different) ▪️Immediate eligibility for birthing and non-birthing parental leave ▪️Wellbeing and Home Office allowances ▪️A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours ▪️ Every full-time employee receives stock options, allowing them to share in the company’s success ▪️We offer many benefits in various countries -- ask your recruiter for more information We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here . Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws. Apply for this job