Director of Implementation

Job Description

Our Mission At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our digital therapeutics — SleepioRx for insomnia, DaylightRx for anxiety — both recently cleared by the FDA, provide treatment anytime, anywhere. Our digital program - Spark Direct - helps to reduce the impact of persistent depressive symptoms. In pursuit of our mission, we’ve pioneered the first at-scale digital therapeutic business model, in partnership with some of the most prominent global healthcare organizations, including leading Fortune 500 healthcare companies and Scotland’s NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care. Our Vision Over the next 5-10 years, we believe digital therapeutics (DTx) will transform the delivery of health care worldwide, providing access to safe and effective evidence-based treatments to billions. Big Health is in a prime position to take the lead in this transformation. Big Health is a remote-first company, and this role can be based anywhere in the US. W e encourage you to apply even if you don’t meet 100% of the job requirements. Join Us. Job Summary The Director of Implementation is responsible for leading and managing the implementation of solutions for our clients. This person will lead implementation strategies for our employer partners as well as Develop and manage the implementation of prescription digital treatments with providers, ensuring adherence to regulatory standards and best practices. This role requires a strategic thinker with a strong track record in project management, client relations, and team leadership. The Director of Implementation will ensure successful delivery of projects on time, within budget, and to the highest standards.

Responsibilities

• Strategic Leadership:
• Be strategic in setting up the implementation function for future growth, especially as the business scales in the scaled reimbursement area.
• Develop and execute implementation strategies that align with organizational goals and client expectations.
• Oversee the end-to-end implementation process (from sales to client success handoff) for employers and providers, including scoping, planning, execution, and post-implementation support.
• Own and manage launch project plans. Ensure solutions are delivered on time, within scope, and within budget.
• Implement best practices and standardize processes to enhance efficiency and effectiveness.
• Continually improve the implementation process and client experience, identifying potential risks and dependencies
• Synthesize learnings from the clients and internal teams to inform our go to market, as well as our internal processes, and continually improving implementations
• Client (Employers & Providers) Engagement
• Employers:
• Serve as the primary point of contact for clients during the implementation phase. Build strong relationships with clients, becoming a trusted mental health partner and advisor.
• Think strategically to satisfy employer client needs, ensuring our products become a celebrated part of their benefits offering.
• Providers:
• Develop and manage the implementation of prescription digital treatments with providers, ensuring adherence to regulatory standards and best practices.
• Coordinate with providers to ensure proper ordering, patient communication, and billing of prescription digital treatment.
• Facilitate training sessions for providers on the order or the prescription digital treatment.
• Monitor and optimize provider partnerships, using data to define and measure success.
• Provide ongoing technical support and troubleshooting to providers post-implementation.
• Internal Stakeholder Management
• Lead cross-functional teams to achieve successful implementations, identify and mitigate risks and issues, providing proactive solutions as needed.
• Partner closely with sales, client success, clinical, product development, and customer support to define and operationalize best in class partnerships and integrations and to ensure seamless project execution.
• Provide regular updates and reports to clients and senior management.
• Coordinate with external vendors and partners as necessary.
• Team Management:
• Build, lead, and mentor a high-performing implementation team.
• Allocate resources effectively and manage team workload to ensure project success.
• Manage cross-functional teams to ensure timely and effective project execution.
• Foster a collaborative and positive work environment.
• Reporting and Documentation:
• Develop and maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews.
• Analyze project performance and prepare reports for senior management.

Required Experience

• Bachelor’s degree in Business, Project Management, Information Technology, or a related field. Master’s degree preferred.
• 7+ years of experience in project management or implementation roles, with a proven track record of managing complex projects.
• Strong leadership skills with a min of 3 years experience in managing and developing teams.
• Excellent organizational and time-management skills.
• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.
• Proficiency in project management software and tools.
• Ability to handle multiple projects simultaneously and thrive in a fast-paced environment.
• Experience in training healthcare providers on the use and maintenance of digital health and/or medical devices and/or experience working in the regulated health care industry is a plus.

$185,000 - $215,000 a year Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Additional compensation may include benefits, variable pay, discretionary bonuses, and equity.Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The pay scale is subject to change depending on business needs. We at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance Our People Surround yourself with the smartest, most enthusiastic and dedicated people you’ll ever meet, but who listen well, learn from their mistakes and when things go wrong, generously pull together to help each other out - Having a bigger heart and small ego are central to our values. Our Benefits Enjoy benefits including a generous vacation policy, professional development fund, flexible working arrangements and more. Competitive salary packages including stock options. Apply for this job