Infrastructure Deployment Program Manager

Job Description

• Application window is expected to close on 09/12/2024
  

  We are a dynamic operational team within the Webex Cloud Infrastructure Platform, dedicated to the daily operation of the Webex Contact Center Enterprise product suite. Operational Excellence is fundamental to our mission, as we design, build, and maintain dedicated instances of Contact Center infrastructure for Enterprise customers across the globe. We serve as a crucial bridge between our Partners and Customers and our Engineering and Product teams, ensuring seamless and reliable service delivery. Learn more about our Contact Center solutions here: http://cs.co/contactcenter

  What You'll Do

  You will work within the Webex Platform and Infrastructure team to help support implementation and expansion of the Webex Contact Center Enterprise dedicated instance environments and other projects.

  Specific responsibilities include:

  • Program leadership – organize a team of cross functional business and IT subject matter experts to develop and execute multiple customer deployments in parallel
  • Business and Systems Architecture partnership – engage with architects across various groups in the development and execution deployments.
  • Build capability and capacity within the organization by acting as an inspiring leader to solution problems, help triage, assess and drive closure to open or unassigned risks, gap business capabilities or issues
  • Ensures successful, consistent execution of program(s). Maintain integrated view of the transformation portfolio and ensure plans are achievable

  Who You'll Work With

  You’ll work with within our Platform and Infrastructure team as part of Workplace Collaboration organization at Cisco. We are Innovators, we drive innovation to propel employee business transformation while maintaining operational quality. We are Accelerators, we accelerate digital solutions to generate cost savings and efficiency gains for enterprise growth and success. We are Transformers, as Workforce Collaboration, we transform the employee experience by being our own customer first with agility, quality, and security, we continuously deliver business.

  Who You Are

  You have deep expertise in Program Management with data center infrastructure knowledge. You have outstanding collaboration skills to engage with partners across the organization.

  You possess deep understanding in agile software development processes and lifecycle management. You strive to understand supply chain models and systems capabilities. Solid understanding of Business architecture and how to partner with IT on the development of new capabilities.

  Minimum Qualifications

  • 5 + years of infrastructure deployment program leadership experience
  • Bachelor’s degree in computer science or business, or at least 5 years of related work experience
  • 5 + years of experience working with project planning tools (Jira, Confluence, SharePoint, SmartSheet, or MS Project)

  Preferred Qualifications

  • PMP certification
  • Effective in influencing and using effective collaborative relationships for success
  • Excellent analytical, written and verbal communications skills and the ability to influence, interact, and present at multiple levels in the organization
  • You are results oriented, ambitious, flexible, and able to adapt in a fast-paced, changing environment

  Why Cisco?

  #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

  Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

  We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

  We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

  So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco