Job Description

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

What you'll do

• Diagnose, troubleshoot and resolve incidents related to Cisco wireless technology
• Work with Cisco customers remotely and help tackle their highly sophisticated technical issues
• Engage in internal cross-technology collaborations to help tackle issues in heterogeneous network environments
• Recreate customer technical problems within Cisco’s internal labs
• Be a trusted technical authority to worldwide Cisco customers and partners
• Contribute to knowledge bases and troubleshooting guides
• Build automation and augmentation logic to speed up issue resolution
• Be the first to lay hands on the latest and greatest cutting-edge technologies in Cisco Enterprise area
• Improve product quality by identifying and submitting software defects
• Be a phenomenal teammate in a worldwide team

As a Technical Support Engineer you:

• Aspire to develop a solid understanding of modern enterprise networks and wireless technology
• Have strong analytical and problem-solving skill
• Have the ability to work under pressure and good prioritizing skills
• Have the ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations
• Have skills to work independently as well as in very diverse team environment
• Have a Bachelor's degree in Information Technology related field of study (preferably with a network engineering/computer science or telecommunication specialization).

We'll be very impressed if you can also show one of these:

• Knowledge and experience with Cisco wireless products
• Hold a current valid industry recognizable accreditation (CCNP, CCIE)
• Knowledge of programming language (preferably Python)

Who you'll work with

You will work primarily within the Cisco wireless technology area. You participate in new product introductions and internal projects from your primary domain of expertise but also have the possibility to be involved in any of the other available networking domains.

We offer free/unlimited access to any of Cisco’s hardware and software products from across the entire Cisco portfolio. As part of solving issues for customers and reproducing customer environments you will have access to a worldwide network of 24/7 dedicated internal Cisco Labs that span across several locations worldwide where you can find any device, model or even module. If you enjoy configuration and setting up network devices, this is the job for you!

Why Cisco

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

#li-sf1