Senior Product Support Engineer

Job Description

Imperva is a multi-billion dollar cybersecurity company, protecting the world’s largest organizations from cyber-attacks. We work in a Hybrid Model from home and from the office (Rehovot) and We have been recognized as one of the Best 50 high-tech companies to work for in Israel 2022 by Dun & Bradstreet! https://www.duns100.co.il/Imperva_%D7%90%D7%99%D7%9E%D7%A4%D7%A8%D7%91%D7%94As a Senior Support Engineer for our End User Customers, you will play an integral part in building our Imperva Global Support Team, working alongside our exceptional team of professionals in Product Support, Engineering, QA, and Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology while diagnosing and solving complex technical issues and creating a viable and timely solution to customers. Responsibilities:

• Become a focal point for technical issues for our clients and make sound decisions quickly
• Have a strong customer focus a must, paired with demonstrable Troubleshooting and Networking competency
• Understanding and documenting the customer’s requirements, managing expectations, and providing excellent customer service
• Analyzing customer feature requests and forwarding them for higher-level escalations

Qualifications:

• Knowledge of Networking Protocols (TCP/IP, HTTP, DNS, SSL) – Must
• Proven problem-solving skills with a strong sense of customer commitment – Must
• Excellent English communication (written and verbal) and interpersonal skills – Must
• Experience in Technical Support OR Networking OR QA of Network/Security products – advantage
• Prior experience with Linux and other Unix operating systems
• Skills with routing protocols (BGP, OSPF) – advantage
• Prior scripting experience (Python, Perl, Shell) - advantage

Legal Notice
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law. #LI-OK1