IT Technician – NYC

Job Description

THE ROLE: As an IT Technician at DAZN, your day-to-day activities will include employee onboarding and offboarding, managing and maintaining the office endpoints including video conferencing, support of office tech and AV systems and supporting the wider global team in the delivery of projects. You will also provide remote support for our satellite offices in the US and Canada. Benefits include access to DAZN, up to 15 days of paid time off and 9 days of annual leave, health benefits (including dental & eye care) and a generous sick time package as well as short and long-term disability covering, parental leave offering, personal insurances, such as basic life term and personal accident and access to a 401(k) retirement plan. You’ll also find a family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events. Salary range - 50,000 - 60,000 USD

As our new IT Technician, you’ll have the opportunity to:

• Oversee the day-to-day IT operations of your site, ensuring office standards set out in our Global Technology Blueprint
• Executive and VIP support
• Fulfilment of employee service requests
• Setting up workstations with necessary equipment e.g. monitors and peripherals
• Support our Central TechOps teams with remote hands activities, projects and general 1st line support
• Ensure security and privacy of networks and computer systems
• Update knowledge base and provide training and guidance when needed
• Manage and maintain stock levels according to the needs of the site
• Installation of hardware and software, working along with the business to gather requirements
• Perform troubleshooting to diagnose issues and carryout appropriate remediation
• Maintain records/logs of repairs and fixes and maintenance schedules

You'll have:

• We are looking for someone who is willing to get involved and grow with the role.
• Desktop Support 1st and 2nd line
• You’ll have a can-do attitude, happy to get stuck in regardless of the task.
• Strong information technology background with demonstrable experience providing direct user-facing support.
• Happy to work autonomously and able to work independently as well as part of global team.
• Experience with MAC and Windows devices
• Networking
• Knowledge of Teams enabled video conferencing
• MS Teams
• Microsoft 365
• Jira and Confluence
• Good working knowledge of ITIL
• Basic networking experience
• Day-to-day experience working with ticketing systems
We need the candidate to hit the ground running, as we’ll be relocating to a new office near Madison Square Garden. If you’re ambitious, inventive, passionate, brave, and supportive, then you’re the kind of person who’s going to enjoy life at DAZN. We look forward to hearing from you!

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. DAZN VALUES – THE ‘HOW’ IN WHAT WE DO: AMBITIOUS – people who want to make a big impact and drive DAZN forward. INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business. People who come up with better, simpler ways of doing things. PASSIONATE – people who are proud of our product, our content and our business – and love to shout about it. People who love what they do and show commitment every day. BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results. SUPPORTIVE – people who know that we achieve more as a team than as individuals. People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers. People who consider others before making decisions. At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can. We look forward to hearing from you. Apply for this job