Account Manager I

Job Description

About Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.2 billion in revenue in 2023. Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives. Come join us to work directly with our existing customer base to renew, upsell, and expand the Recurly footprint by developing and executing successful renewal and expansion sales strategies.

Responsibilities

• Own and manage renewal relationship with customers, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions
• Lead pricing strategy and negotiations while working closely with Revenue Operations, Finance and Legal to ensure all contracts meet customer and Recurly requirements
• Engage with customers to facilitate and persuade plan upgrades and feature upsells
• Proactive management of Zendesk tickets assigned to Account Management
• Proactively notify Finance of past due accounts, contractual clauses that impact revenue recognition and provide proactive management of customer usage to drive expansion
• Achieve and exceed renewal and expansion quota by managing all aspects of the contract renewal and upsell process for an assigned set of customers
• Prospect within the customer base to identify and execute on opportunities to expand the Recurly footprint
• Identifying at risk merchants early in the renewal process and reselling the value of Recurly to prevent churn
• Create and manage renewal, upsell and professional services opportunities in SFDC with excellence in forecasting
• Provide renewal notification and accurate quotes 90-120 days in advance prior to subscription end date
• Partner and collaborate with internal cross-functional counterparts such as Account Executives, Sales Engineers, Technical Support, Customer Success, Legal, Engineering, and Product teams to drive successful outcomes for Recurly and our customers

What we are looking for

• Minimum of 3 years of SaaS experience in renewals, sales, account management, customer success or equivalent customer facing role
• Highly organized with strong attention to detail
• Outstanding oral, written and presentation skills
• Ability to thrive in a challenging and fast paced environment with a positive outlook and professionalism
• Experience with SFDC or similar CRM system preferred
• Team player who enjoys jumping in where needed with high energy, enthusiasm, and curiosity to learn
• Someone who will own the outcome by being mindful about finding the balance between the customer centric approach and achieving your renewal and sales goals

Benefits: As a full-time employee, Recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your family. We offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (HSA) with company contribution & flexible spending account (FSA) options, employee assistance program, Legal and Pet Insurance. Other perks may include: 401(k) Retirement Plan and company match Company equity Flex Time Off Company Events Training/Development Tuition reimbursement Commuter benefits Volunteer opportunities Monthly internet stipend Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] Apply for this job