System Owner

Job Description

You are part of the Fan Care organization making EA renowned for taking care of players. You will join a team of System Owners, each dedicated to a portfolio of Fan Care systems and services. You will define roadmaps, manage lifecycles, deliver enhancements, progress through backlogs, and more. You will work with IT groups responsible for engineering and development and partner with teams across Fan Care and EA to provide streamlined, end-to-end support solutions. We are looking for a passionate, experienced systems and services owner to join us in Platform & Services reporting to our Senior Manager, System Owners.

How you will create renowned experiences as a System Owner:

• Become a system and services Subject Matter Expert (SME)
  • Operate as business representative and SME for your systems and services portfolio
  • Transfer knowledge and empower the User Acceptance Team (UAT) early in the requirements process to ensure their input is incorporated
  • Explore data and share insights during sprint development planning, execution, and validation
• Relationship management
  • Collaborate with partners ensuring their familiarity with systems and services roadmaps
  • Working and communicating with all partners ensuring their needs and concerns are considered and addressed
• Program management
  • Prepare business case documents promoting scope through comprehensive requirements and use cases
  • Deliver initiatives in a environment of shifting partner needs and timelines
  • Represent the business when working with IT during development
  • Track and prioritize defects and enhancement requests
  • Befriend EA testing teams ensuring creation and maintenance of comprehensive test cases
• Build operational product knowledge
  • Engage product users to understand how they use our tools and systems
  • Identify and address product risks in the production environment
  • Define measurable success criteria and metrics we can use to track progress
• Process and documentation
  • Create accurate product documentation and keep updated to ensure relevancy
  • Avoid silos ensuring product knowledge is shared with relevant partners and teams

Interested? We’re looking for these skills and experiences:

• Work experience in Computer Science, Information Systems, Business, or a related discipline.
• 4+ years of experience working with Customer Service tools (CRMs, Admin tools) in Technical or Program Management roles with 2+ years of experience using JIRA
• Technical awareness and accomplished listening and communicating with all kinds of teams and product users on business and technical needs
• You are curious and like working, and winning, with a broad team passionate about customer experiences!

Ceci ne s’applique pas au Québec.

COMPENSATION AND BENEFITS

The base salary ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the range and benefits for your specific location. EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Pay offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

BASE SALARY RANGES

• California (depending on location e.g. Los Angeles vs. Sacramento):

o $122,400 - $176,300 USD Annually

• New York (depending on location e.g. Manhattan vs. Buffalo):

o $115,700 - $176,300 USD Annually

• Jersey City, NJ :

o $142,000 - $176,300 USD Annually

• Colorado (depending on location e.g. Denver vs. Colorado Springs):

o $131,000 - $174,800 USD Annually

• Washington (depending on location e.g. Seattle vs. Spokane):

o $115,700 - $163,100 USD Annually

• British Columbia (depending on location e.g. Vancouver vs. Victoria):

o $107,600 - $147,100 CAN Annually

Base salary is just one part of the overall compensation at EA. In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity. For British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.