(Canada) Software Implementation Consultant - Rapid Services

Job Description

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software. At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose. Join us and be part of a team that is making a real impact. To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . Position Summary: As part of the Professional Services, the Software Implementation Consultant (Rapid Services) will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to 30% on site travel to customer sites and regional meetings. The Consultant (Rapid Services) will report to the Manager, Professional Services. The Role: Consultant (Rapid Services) are primarily responsible for single resources delivery of small to mid-sized projects with low to medium complexity. From planning to go live, you will work independently to guide our clients through their implementation experience. Key Responsibilities

Project Management:

• Lead multiple concurrent small to mid-size implementation projects.
• Manage full scope delivery, including project budgeting, technical delivery, and post go-live support.
• Exercise full autonomy and ownership of the project roster.
• Proactively anticipate, identify, and communicate issues, risks, and escalations with the project team to ensure an exceptional customer experience and successful implementation.

Consulting:

• Facilitate enhancement gathering sessions with clients to identify business objectives.
• Advise clients on the project approach and articulate the impact of changes to project timelines and resources.
• Establish and maintain strong customer relationships through excellent communication and collaboration skills.

Configure:

• Configure client applications, reports, and dashboards.
• Understand product release and patch processes, planning for potential client impact accordingly.
• Develop and maintain expertise in multiple product offerings, understanding end-to-end solutions and product value outcomes.

Training:

• Develop and deliver onsite/remote train-the-trainer sessions based on adult learning principles and best practices to address client needs.
• Coordinate training sessions, including scheduling participants, and required resources.
• Provide feedback and recommendations for improvements to training processes and program curriculum development.

Your onboarding:

Within 1 month, you will
• Participate in Corporate onboarding - Learn about PointClickCare, our history, and our values.
• Participate in Departmental onboarding - Learn our software, our methodology and how you fit into the organization.
• Work with a peer Buddy - Gain mentorship through your onboarding programs and beyond. Learn the ins and outs from someone who does your job.
• 1:1s - Meet the entire team, leadership, and people in supporting teams. Make friends and gain rapport and connections.
Within 2 months, you will:
• Achieve key Departmental onboarding landmarks successfully - Learn our key modules and get ready to be client facing!
• Start a project! With the support of your Buddy, Manager, and the entire team!
• Take on other ad-hoc client facing or behind the scenes client work.
Within 4 months, you will:
• Be on your way to being fully ramped up with multiple projects and role specific critical metrics and targets.
• Grow your knowledge - Learn more PointClickCare modules and features.
Within 1 year, you will:
• Lead a full roster of projects throughout the entire project cycle.
• Guide customers towards standard processes
• Achieve positive customer feedback.
• Become a Buddy - Pay it forward and help the next generation learn and grow in the role.

Experience:

• Passion for delivering an exceptional customer experience.
• Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes.
• Healthcare industry experience nice to have.
• Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met.
• The ability to quickly learn new concepts and technologies and convert them into customer solution value.
• Undergraduate degree or equivalent work experience in technology preferred

$72,000 - $77,000 a year At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $72,000 - $77,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. Apply for this job