Customer Marketing Specialist

Job Description

About Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.2 billion in revenue in 2023. Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives. Join Our Dynamic Team at Recurly! Are you ready to make a significant impact in a fast-growing company? At Recurly, we foster a vibrant, inclusive culture where ideas flourish and people thrive. We’re seeking a detail-oriented Customer Marketing Specialist passionate about driving change and growth. In this role, you will be instrumental in delighting and engaging our existing customer base. This role will be responsible for developing and executing customer marketing strategies to drive customer awareness of upcoming product launches, drive retention, loyalty, and advocacy.

Responsibilities

• Execute on customer marketing campaigns to drive customer engagement, satisfaction, and loyalty across various channels, including email marketing, customer newsletters, webinars, events, and more.
• Collaborate with cross-functional teams, including customer success, product, and marketing, to develop and execute customer marketing programs and initiatives.
• Leverage marketing content and communications to nurture and retain existing customers, promote upsell and cross-sell opportunities, and encourage advocacy and referrals.
• Maintain customer segmentation strategies defined by management and incorporate product or customer messages and offers to specific customer segments.
• Monitor and analyze customer engagement and satisfaction metrics to measure the effectiveness of customer marketing initiatives and identify opportunities for improvement.
• Partner with the demand generation team to develop targeted marketing campaigns to re-engage inactive or at-risk customers. Stay informed about industry trends, best practices, and emerging technologies in customer marketing and customer experience.

Qualifications

• Bachelor's degree in Marketing, Business, or a related field.
• 1-3 years of experience in customer marketing, retention marketing, or related roles.
• Proven track record of executing successful customer marketing strategies (email, social, events) that drive customer engagement, retention, and advocacy.
• Strong analytical skills, with the ability to analyze data, draw insights, and make data-driven decisions.
• Excellent communication and collaboration skills, with the ability to work effectively across teams and stakeholders.
• Proficiency in marketing automation platforms such as Marketo, Outreach, Salesforce, 6sense, and other marketing tools and technologies.
• Creative thinker with a passion for innovation and continuous improvement.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

As a full-time employee, we offer competitive benefits programs and perks designed to fit your needs and the needs of your family. Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected] Apply for this job