Jo Malone - Boutique Manager - Hyde Park FSS - 40 hours - Full Time - Permanent

Job Description

• Drive business through Education, On-counter coaching, Outside Events, On-counter Activities in retail outlets and build brand equity.

• Plan and Coordinate events to ensure increased sales, brand awareness and productivity within the Brand, while maintaining Brand Image.

• Achieve the sales objectives through own effective performance, through exceptional customer service and through the effective management, development and motivation of the team.

• Meet and exceed service and sales goals established by Jo Malone by coaching the Stylists on how to achieve goals by building long-term customer relationships.

Key Roles & Responsibilities:

• Daily, weekly and monthly monitor business and analyse results to recognise areas of opportunity and growth to build and impact on overall business.

• Ensure that the Consultation Standards and Jo Malone Service Vision are adhered to at all times

• Execute events according to the events guidelines

• Ensure customers are treated professionally at all times/Service excellence

• Recruit new customers to the Jo Malone brand

• Ensure all action plans are in order for all promotions, launches and special events to ‘drive sales’

• Personally demonstrate excellent selling skills, acting as a role model for team members

• Conduct weekly team meetings to communicate to the team aspects of product knowledge, marketing, account and brand goals and other useful, motivational information

• Look for ways to increase sales potential and service standards via events and focus both in store and outside

• Monitor competitor products, activity and results and discuss with the Sales Manager ways to take on the competition and build the business

• Communicate regularly and effectively with the Sales Manager, keeping him/her informed of activities and working together to resolve difficulties

• Work with the Sales Manager to plan and implement Events pertaining to:

• New Product launches

• Core business activities

• Promotional business

• Building customer loyalty

• Consistently maintain immaculate standards of grooming and excellent merchandising at all times.

• Consistently maintain housekeeping and the use of Jo Malone hygiene at all times.

• Ensure CRM is kept up to date at all times, conduct training when required.

• Ensure all clients are informed timeously of promotions and special events

• Ensure the Boutique is merchandised to comply with the Jo Malone image and standards and marketing focus at all times

• Ensure the Jo Malone philosophy is communicated to customers

• Ensure that all tools and staff necessary for the execution of events are sourced and available timeously.

• Ensure that equipment for special events are stocked at all times according to Checklist and that a high standard on hygiene is maintained

• Conduct regular communication sessions with the team to keep them informed of targets, initiatives and activities that impact on their ability to perform their jobs to the best standard

• Ensure that all HR documentation is completed on a timely and accurate basis.

• Complete all paperwork accurately and submit in accordance with deadlines

• Ensure Merchandising guidelines and standards are followed.

• Ensure the team receive education, coaching and guidance to learn all aspects of running the account, have the correct product knowledge and can complete all tasks required

• Conduct quarterly assessments and bi-annual performance reviews in line with Company policy

• Leads by example and demonstrates a mentoring style of management, whilst exceeding company standards.

Requirements:

• Cosmetic experience preferred.

• 1-2 years key holder responsibility in a supervisory role in a service oriented environment

• Ability to work in a fast paced environment.

• Computer literate – MS Office

• Managerial experience.