Customer Supply Chain Analyst

Job Description

The Team and Role:

Are you self-motivated, like to challenge the status quo, and easy to collaborate with? Are you also an expert in managing customer expectations, driving process improvements, and an experienced supply chain professional who understands the fundamentals required to deliver the best-in-class supply chain performance? If the answers to both questions are yes, then we need you!

You will be an important piece of the puzzle in the Customer Supply Chain organization to support the company’s accelerating growth. Based out of Chennai, you will directly contribute to the revenue growth of the Emerging Markets. You will be responsible to actively engage customers to achieve business and supply chain objectives.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:

• Influence and build a collaborative relationship with customers

This role requires direct engagement with the customers to understand their strategic value and to our business. To be effective in cultivating and nurturing the relationship, you will need to understand customer priorities, their sales and inventory targets, and their supply chain. We rely on you to negotiate and influence customers and translate strategic priorities into operational execution. You are also responsible to highlight issues and take proactive actions to address customer concerns.

• Actively engaging with the sales organisation on sales activities and executing the Collaborative Planning Forecasting Replenishment (CPFR) process with key partners

This requires a disciplined structured approach to attain weekly cadence. It also includes developing a forward looking insight by leveraging on data analytics and market knowledge. The outcome is an integrated and accurate sales plan developed in tandem with internal and external stakeholders which in turn contributes to best operational performance.

• Continuous improvement in processes

A continuous improvement mindset is required to keep our processes adaptable to ensure business needs are met while also establishing best in class processes to deliver on supply chain metrics such as cost, service, inventory, and cycle times. You are expected to identify any gaps or opportunities for improvements, to lead and implement project initiatives either internally or externally to drive process improvements or automation.

• Operations Management

From management of customer orders to the final delivery, the role involves the end-to-end execution to ensure smooth operations and continuous supply pipeline to the channels. Throughout all phases of the product lifecycle, from New Product Introduction to Phase Out of old models, you must ensure the timeliness and right sizing the inventory in the various channels.

Key Qualifications:

• Strong presentation skills for effective communication with external customers. Experience in managing customers is required.
• Good analytical skills including data evaluation, identification, solution development, and implementation. Proficiency in Excel and Tableau is necessary.
• Solid understanding of supply chain processes focusing on forecasting, order replenishment, and inventory management. Knowledge on logistics and trade compliance is necessary.
• A track record of making a significant impact by collaborating effectively with local leaders and colleagues to achieve business objectives, driving process improvements, and automation to improve supply chain metrics.
• Self-motivated and goal oriented, with a positive proactive attitude and a high degree of initiative.
• Excellent service mindset and interpersonal skills to build strong relationships and teamwork across various levels within the organisation and with external business partners.
• Ability to keep informed and up-to-date about Logitech’s business, its products, mixed with an excitement about what Logitech is doing now and in the future.

Preferred Qualifications:

• Master's Degree in Business, Operations Management, Supply Chain Management, Engineering or similar discipline.
• Global/multi-country business partner experience with cross functional teams preferred.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.

#LI-MK1