Technical Program Manager III - Live Operations

Job Description

Technical Program Managers at Riot lead passionate, cross-functional teams to achieve player value through the delivery of large programs that are aligned with Riot's strategic priorities. As a Technical Program Manager (TPM) at Riot, you will coordinate important development projects and lead the integration of Riot's games with the Live Operations suite of products.. As a TPM for Live Operations in Platform and Technology , you will report to Sr. Manager, Technical Program Management.

As a Technical Program Manager within Riot Live Operations, you will play a crucial role in assisting departmental leadership with roadmap planning, project scheduling, prioritization, and ensuring seamless visibility into central publishing services for our customers. Your focus will be on delivering the best possible customer experience through effective communication, prioritization, and self-directed service to partners.

Responsibilities:

• Align autonomous teams towards complex cross-pillar programs centered around Riot's strategic technology priorities.
• Create program plans with cross functional teams such as creative, architecture, operations, technical teams, and leadership.
• Evangelize processes and delivery methodologies to ensure we accomplish our program goals.
• Facilitate and manage Agile project management ceremonies and processes for large or team-of-team project teams.
• Report on program performance, ensuring each program achieves milestones against its objective.
• Organize program-level planning, communication, and team member rituals.
• Manage risks and issues across programs and within teams.
• Foster transparency and predictability by building and maintaining roadmaps for assigned programs.
• Maintain partner relationships, providing visibility into workstreams and maintaining partner satisfaction.
• Assist in the creation of product release and go-to-market plans.
• Understand fiscal practices and controls, recording, and reporting on program expenditures & ROI.

Required Qualifications

• 6+ years of relevant industry experience
• Excellent teamwork, team leadership, communication, and stakeholder management
• Experience with iterative development methodologies like Scrum & Agile, and have used supporting software (i.e. JIRA)
• Experience in software development, infrastructure, or live operations management
• Understanding technical components of projects including architecture, tools and deployment practices that development teams employ.
• Desire to improve Riot's ability to make the impossible happen for players.

Desired Qualifications:

• Previous program experience in a large distributed organization.
• Experience managing hardware/software/video game products through the entire life cycle – from conception, development and launch to maintaining and operating a live service.
• Experience working on a variety of software products in the gaming or entertainment space.

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.