Sr. Channel Store App Manager

Job Description

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

The Partner Management team’s mission is to guide our content partners to imagine, develop, and publish best in class video apps and experiences. As the primary point of contact for platform, product, and technical topics, we partner closely with content publishers/streaming services, third-party developers, and cross-functional teams within Roku, including Content Distribution, Partner Growth, Partner Initiatives, Payments, Advertising, Product, Engineering, ad Legal. In addition to facilitating onboarding and managing app launches across the world, we help partners build intuitive experiences that delight customers while ensuring compliance to Roku’s platform and business requirements.

About the Role

The Roku Partner Success team is seeking a passionate and detail-oriented content and applications expert with stellar program management, operational, and communication skills. In this role you will play a pivotal part in maintaining the store's excellence, spearheading the establishment and updating of channel store policies, and devising robust audit processes for policy enforcement. As a visionary, you thrive in crafting processes and policies from the ground up.

Your ability to adeptly gather qualitative and quantitative data from internal systems and stakeholders enables you to develop an informed vision and set achievable goals. Balancing acute attention to detail with a holistic perspective of the entire Roku Channel Store, you contribute to its overarching success.

Join our vibrant team characterized by curiosity, intensity, and a commitment to ensuring the success of our users, developers, and partners. Are you ready to embark on this exciting journey with us?

For California Only - The estimated annual salary for this position is between $75,000 and $144,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you'll be doing

• Manage the channel store audit program to ensure applications are compliant with platform requirements and delivering a high-quality user experience across regions and categories.
• Analyze audit results and create compelling presentations for an executive audience to drive awareness, change, and establish policies.
• Utilize channel store metrics to construct dashboards, facilitating data-driven decision-making for effective enforcement of channel store policies.
• Manage external communications with content partners and developers to ensure compliance with guidelines, safeguarding Roku's business objectives, and fostering an optimal user experience.
• Become an expert in channel store operations, identify system improvement areas, and drive optimizations for enhanced monitoring and automation.

We're excited if you have

• 6+ years of experience in;
• Developing and managing programs and processes for an app store or similar platform.
• Drafting and advocating platform policies, effectively communicating to both internal and external stakeholders. Bonus points for experience in creating content tailored for developers or highly technical audiences.
• Planning and executing audit activities and projects aimed at ensuring a consistent and positive consumer experience.
• Evaluating content, apps, and content updates across diverse genres with expertise and proficiency.
• Demonstrated success in fostering partnerships and collaboration with cross-functional teams including business, legal, marketing, editorial, and product development.
• A genuine passion and curiosity for content and the underlying technologies driving streaming.
• Exceptional oral and written communication skills.
• A bachelor’s degree (BA/BS) is preferred, or equivalent work experience.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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